Overview
Trainee, HR Helpdesk (1 year contract, renewable – Open for Fresh Graduates) Jobs in Greater Kuala Lumpur at Averis
Title: Trainee, HR Helpdesk (1 year contract, renewable – Open for Fresh Graduates)
Company: Averis
Location: Greater Kuala Lumpur
About the Company
Hello, we are Averis! Established in 2006, Averis is recognised as a multinational Global Business Services and Solutions provider that specialises in Finance & Accounting, Human Resources, IT Project & Operation, Shipping Documentation, Change Management, Recruitment Process Outsourcing, Corporate Function Services, and Digital. We’re currently headquartered in Kuala Lumpur, Malaysia, and have recently expanded to Penang, Dubai, Brazil, and Indonesia. To date, we support our customers across various industries that range from manufacturing to RSPO certified palm, and clean and renewable energy.
About the Role
Serve as the first point of contact for HR inquiries, delivering timely and accurate support in a shared services environment.
Key Responsibilities
- Handle HR inquiries via email, phone, and ticketing system.
- Provide guidance on HR policies, claims, benefits, leave, and systems.
- Log, track, and resolve cases within SLA; escalate when necessary.
- Maintain HR knowledge base and promote self-service tools (e.g., Workday).
- Identify trends, suggest improvements, and support continuous improvement.
- Ensure confidentiality, accuracy, and compliance.
Qualifications
- A diploma/degree in Human Resources, Psychology, Business Administration or in any relevant disciplines.
- Customer service/ Travel Desk related experiences.
- Fresh Graduates are welcomed to apply.
- Willing to be based at Bangsar South, Kuala Lumpur.
Required Skills
- Strong analytical skills.
- Attention to detail.
- Knowledge of HR practices. (Preferred)
