Overview
Strategic Program Director Jobs in Irving, TX at Incendia Partners
Title: Strategic Program Director
Company: Incendia Partners
Location: Irving, TX
Strategic Program Manager (Bilingual – English/Spanish) | Dallas, TX (Hybrid/Remote)
Overview
Seeking a Strategic Program Manager to translate corporate strategy into executable programs for a global fintech and payments orchestration leader. This individual will lead cross-functional delivery initiatives, manage strategic programs, and drive measurable operational and financial results across enterprise-scale clients in the payments and travel/hospitality sectors.
Key Focus Areas
- Manage multi-workstream strategic programs aligned to business goals
- Lead program planning, execution, financial oversight, and risk management
- Partner cross-functionally with leadership, delivery, finance, and technology teams
- Deliver measurable improvements in customer experience, delivery efficiency, and program profitability
- Engage with executive-level stakeholders, including airline and hospitality clients
Experience & Skills Required
- 5+ years in delivery, program, or professional services management
- 2–3+ years in fintech/payments (preferably orchestration platform, gateway/PSP, or acquirer background)
- Hands-on experience in enterprise integrations, tokenization, APMs, risk/fraud tooling, routing, and settlement flows
- Background supporting airline or hospitality industry clients preferred
- Proven track record delivering large-scale, global programs or migrations
- Strong situational leadership and executive presence (comfortable with C-level workshops and escalations)
- Bilingual in English and Spanish
- Technical fluency with REST APIs, webhooks, observability, and GCP/cloud environments
- Proficiency in Agile/iterative delivery, Jira/Confluence, Asana, and risk management
- Familiarity with PCI/SOC 2; PMP/CSM a plus
Success Metrics
- On-time go-live rate and customer satisfaction (NPS/CSAT)
- Service utilization, delivery margin, and forecast accuracy
- Portfolio throughput and delivery quality
Location: Dallas, TX (Hybrid/Mostly Remote)
Travel: 20–25% (onsite customer sessions, partner visits, team offsites)
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