Overview
Senior Specialist – Billing Jobs in Masqaţ, Oman at Zain Omantel International (ZOI)
Title: Senior Specialist – Billing
Company: Zain Omantel International (ZOI)
Location: Masqaţ, Oman
About the Role
The Senior Specialist – Billing role oversees the accurate and timely execution of billing and collections activities, manage billing scenarios and disputes, and ensure the integrity of billing operations through effective controls, stakeholder collaboration, and continuous process improvement.
Responsibilities
1. Customer Billing Management
• Manage complex customer billing activities across assigned products and customer portfolios.
• Review customer orders, commercial agreements, and special pricing arrangements to ensure accurate billing configuration.
• Validate high-value, exceptional, and first-time invoices prior to issuance.
• Coordinate with Sales, Finance, Technology, and other stakeholders to resolve billing issues and ensure timely invoice generation.
• Monitor billing activities and escalate operational risks that may impact billing accuracy or service levels.
2. Supplier Billing & Settlements
• Review supplier invoices against contractual terms and commercial agreements.
• Validate supplier billing accuracy before processing within the ERP system.
• Perform reconciliations between supplier invoices, purchase commitments, and billing records.
• Coordinate with suppliers to resolve invoice discrepancies and manage billing disputes until closure.
• Monitor outstanding invoices and settlement activities to ensure timely processing.
3. Billing Queries & Dispute Resolution
• Investigate complex customer and supplier billing queries within agreed service levels.
• Perform root cause analysis and coordinate corrective billing activities where required.
• Work closely with the Technical Billing team where CDR validation or technical analysis is required.
• Monitor dispute ageing and follow up on outstanding cases to ensure timely resolution.
• Recommend corrective actions to reduce recurring billing issues and improve customer experience.
4. Billing Controls & Reporting
• Prepare and validate operational billing reports covering revenues billed, supplier costs, billing adjustments, and outstanding disputes.
• Perform billing reconciliations to ensure completeness and accuracy of billing transactions.
• Analyse billing exceptions and identify potential revenue leakage or financial risks.
• Support month-end billing activities by ensuring billing data integrity and timely completion of assigned deliverables.
5. Process Improvement & Operational Support
• Identify opportunities to improve billing processes, controls, and operational efficiency.
• Support system enhancements, testing activities, and implementation of approved process improvements.
• Provide technical guidance and knowledge sharing to Billing Specialists and newly onboarded team members.
• Maintain accurate documentation to support audits, compliance activities, and internal controls.
• Support Business Continuity Planning (BCP), audit activities, and other departmental initiatives as required.
Education / Certifications
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field.
- Professional certifications such as CPA, ACCA, CIMA, or equivalent are desirable.
Experience
- 5–7 years of experience in wholesale telecommunications billing, finance operations, or Bill-to-Cash (B2C) processes.
- Experience in customer and supplier billing, reconciliations, settlements, and dispute resolution.
- Experience using ERP systems (e.g., Oracle) and telecommunications billing platforms.
Knowledge / Technical Skills
- Strong knowledge of wholesale telecommunications billing and Bill-to-Cash (B2C) processes.
- Good understanding of customer and supplier billing, settlements, reconciliations, and dispute resolution.
- Proficiency in ERP systems (e.g., Oracle) and telecommunications billing platforms.
- Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Ability to interpret commercial agreements and validate billing accuracy.
- Good understanding of financial controls, revenue assurance, and audit requirements.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities and consistently meet deadlines.
Equal Opportunity Statement
At ZOI, we are committed to diversity and inclusivity in our workforce. We encourage applications from all qualified individuals.
