Overview
SAMPOERNA UNIVERSITY – PART TIME INFORMATION SYSTEM STAFF Jobs in Pancoran, Jakarta, Indonesia at Sampoerna Schools System
Title: SAMPOERNA UNIVERSITY – PART TIME INFORMATION SYSTEM STAFF
Company: Sampoerna Schools System
Location: Pancoran, Jakarta, Indonesia
Job Description
- Provide first-level and technical support for the university’s core applications (e.g., ACADIS, LMS, HR System, Finance System).
- Diagnose and resolve system-related issues in collaboration with Information System Officer or vendors.
- Assist in implementing and configuring software modules based on functional specifications or user requests.
- Execute development tasks under supervision, such as setting up workflows, templates, forms, or parameters in supported applications.
- Retrieve, process, and validate structured data from databases or systems for reporting, analysis, or integration purposes.
- Ensure data accuracy and consistency. Support the preparation of routine or ad hoc reports for academic or administrative purposes.
- Support users in understanding how to navigate and operate within supported systems. Respond to inquiries, assist with system access, and provide simple user guidance or documentation.
- Participate in functional and technical testing of new features or changes to systems. Assist in documenting test cases, logging bugs, and verifying fixes before deployment.
- Maintain technical documentation related to configuration, incidents, and recurring issues. Support updates to user manuals, knowledge base articles, or system logs.
- Assist in routine tasks related to system integration, such as data synchronization jobs, API data exchange support, and scheduled data uploads or exports.
- Support communication with external vendors or third-party developers by preparing technical details, screenshots, or log data necessary to resolve escalated issues.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Informatics, or a related technical field.
- 1-3 years of experience in a technical IT support or application support role
- Exposure to information systems in educational institutions is a plus
- Experienced in Java and SQL is a must.
- Fluency in Bahasa Indonesia and proficiency in English
