Overview
Retirement Plan Consultant Jobs in Arizona at EPIC RPS
Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members.
For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.
At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.
Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.
Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.
Join us—and experience what it means to truly love what you do.
This position provides dedicated, exclusive, and comprehensive office, operational, sales, and service support to Executive Wealth Advisors and/or supports multiple Wealth Advisors with accumulated AUM totaling $100 million or more.
The Executive Client Service Associate is responsible for performing in this role effectively and efficiently in order to maximize Executive Wealth Advisor performance, address any and all members and member clients’ needs (inbound and outbound), achieve Asset Under Management (AUM) and production (GDC) goals, and support the achievement of corporate financial and sales goals. This role also involves identifying and servicing client/member financial needs by means of cross-selling multiple financial products/services in order to meet those needs.
Primary Responsibilities:
Assist Executive Wealth Advisors through the entire sales cycle
Address all member and member clients’ servicing needs
Paperwork and processing
Assist with all elements related to new account processing including data entry into contact management system and LPL and/or outside investment paperwork.
Perform financial transactions on behalf of Executive Wealth Advisors and clients through LPL and/or other direct business vendors.
Exercise sound judgments during contact with current and/or prospective clients to determine needs direct opportunities to Executive Wealth Advisors and/or to Partners FCU.
Maintain and update contact management system (CRM) and ensure distribution of routine client letters.
Assist with sales tracking, including data compilation and entry into Synapsys (referral) system.
Assist with all marketing efforts including seminars, special client events, referral contests and other cross-departmental promotions.
Initiate outbound phone calls/emails proactively to set up client appointments; receive and route incoming phone calls, and set up appointments as necessary.
Perform a wide range of duties that require exercising judgment, analysis and problem solving to determine appropriate courses of actions.
Interact with various departments of LPL Financial (B/D) to facilitate daily business operations and resolve servicing issues – account specific, compliance and operational procedures, client requests, etc.
Interact with Credit Union and Wealth Management departmental Staff, Members and Clients to ensure business/servicing needs are met and communications clear and understood.
Support Partners Retirement and Wealth Management’s business plan, budget and marketing functions.
Develop and apply sufficient knowledge of the securities and insurance industries to better serve current and prospective clients.
Provide assistance for meeting and event coordination and planning, including but not limited to reservations, materials, agenda, confirmation and follow-up.
Act as primary contact for the PRWM management and Executive Wealth Advisors – carrying out business objectives and strategy via effective executions.
Develop and maintain relationships through telemarketing with existing and prospective clients, The Walt Disney Company, operating participants and other entities to support Partners Retirement and Wealth Management’s overall goals and objectives.
Keep current with LPL and industry regulations to ensure all compliance needs/requirements are met/satisfied.
Analyze information; prepare reports, manuals, correspondence and memoranda.
Send/receive faxes, make copies, create client files, and scan paperwork for electronic filing/recording.
Maintain and update all compliance-related files and records; assist with LPL and other regulatory audits.
Maintain and update client files, information, documents and records for PRWM management and Executive Wealth Advisors.
Effectively handle various communications from, and to, clients via mail, telephone and e-mail, and determine the appropriate action that needs to be taken.
Follow up with other departments, employees and vendors to ensure business objectives and needs are properly met.
KNOWLEDGE & SKILLS
Education Level:
High School or GED – Required
Bachelor’s Degree – Required
Years of Relevant Work Experience:
3 to 5 years
Certifications or Licenses Required:
FINRA Series 7
FINRA Series 63 (N/A if FINRA 65 is met)
FINRA Series 65 or 66
State Insurance License
Other Training, Technical Skills, or Knowledge Required:
Microsoft Office – Required
LPL Branch Net – Preferred
CRM (e.g. GoldMine, SalesForce, Redtail) – Preferred
Symitar (Credit union specific; optional although a strong plus) – Preferred
Synapsys (Credit union specific; optional although a strong plus) – Preferred
Adobe Software – Required
Abilities and Behaviors:
Background
Financial Services
Business Administration
Economics
Banking/Credit Union Industry
Qualities
Professionalism
Professional Demeanor
Professional, business and personal ethics
Solution-oriented
Flexibility
Independence
Proactive
Initiative
Organizational skills / Time-management
Responsibility
Technical Leadership
Preferences
Ability to work on multiple projects at one time
Detail-oriented
Goal-oriented
Deadline-driven
Passion for learning
Teamwork
Skills
Sales
Services
Operations
Administrative
Special Notations:
Candidate should be highly personable and possess sufficient interpersonal skills in all forms.
SCOPE OF JOB
Performance Standards:
Assist Executive Wealth Advisors throughout the sales cycle
Provide high quality services to clients and CU staff/team
Record all business activities promptly and accurately via CRM (GoldMine)
Process new account paperwork within 48 hours of receipt
EBTRs (if not linked) to be entered within 72 hours of trade date
Assist Executive Wealth Advisors with client management, service requests and trades
Return inbound client communications within 24 hours of receipt
Account linkage on the LPL system to be completed within 10 days of trade date
Ensure Alerts and Tasks are completed by the due date
Manage Executive Wealth Advisors’ calendar
Schedule a required number of client review appointments per week
Manage prospective member clients and discover sales opportunities
Schedule initial and follow-up meetings with prospective member clients
Comply with all CU, LPL and industry compliance rules & regulations promptly
Discretion/Latitude:
Follows written and verbal instructions
Follows established guidelines
Participates in the establishment of guidelines and procedures
Interactions:
Member Interaction Telephone communications from/to clients (Frequently)
Written communications via email and writing to/from clients (Frequently)
Face to face (Frequently)
Departmental Interaction Client issues (Frequently)
Operational issues (Frequently)
Back-Up support (Often)
Peer collaborations (Often)
Interdepartmental Interaction Branch staff (Frequently)
Marketing/BD (Often)
IT (Occasionally)
External Contacts LPL Financial (Frequently)
Other investment companies for outside business (Frequently)
Sponsors and wholesalers (Often)
Walt Disney Co. business units (Often)
Business/Work Environment:
Credit union branch environment; office suite with Executive Wealth Advisor; business formal attire.
Training Requirements:
Compliance training
NEO Training Requirements
LPL & RegEd Training
CRM and PRWM Processes Training
The Walt Disney Company required training
FINRA License and compliance training
Physical Demands & Environmental/Working Conditions:
Office equipment
Calculator (Frequently)
Computer (Frequently)
Copier/Scanner/Fax (Frequently)
Special Software: CRM, LPL BranchNet/ClientWorks; Symitar (Frequently); online appointment reservation system, etc.
Telephone (Frequently)
Physical Demands
Carrying (occasionally)
Eye / Hand / Foot Coordination
Feeling
Grasping
Handling
Hearing
Keyboarding
Kneeling (seldom)
Reaching
Repetitive Motions
Sitting
Speaking
Vision – Computer Screen
Vision – Reading
Walking
Writing
Other:
The position is member facing – exposure to branch foot traffic
Disclaimer
The information contained in this job description has been designed to indicate the general nature and level of work performed by cast members within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of cast members assigned to this job.
The hiring range for this position in California is $68,640 to $96,240 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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Title: Retirement Plan Consultant
Company: EPIC RPS
Location: Arizona
