Overview
Relationship Banker-Chicago Northside – Chicago, IL Jobs in Chicago, IL at JPMorganChase
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.
POSITION OVERVIEW:
As a Personal Banker Float at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
As a Float, this individual will be assigned to the Coastal Region but will primarily be expected to travel to our branches in Jackson, Lakewood, Freehold, South Freehold, Manahawkin, Toms River (3), Long Branch, Little Silver, Asbury Park, Ocean Grove, Wall, Brick Township, Manasquan, Point Pleasant, Ocean Township, Shrewsbury, Fair Haven, Rumson and Hazlet.
The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office. Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization.
This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures.
This position may be eligible to obtain Life and Health Licensing.
All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.
KEY RESPONSIBILITIES:
Sales
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
Advance the Bank’s Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
Service
Identify opportunities with customers and prospective customers through lobby management.
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
Responsible for sales and service
Execute expectations for a positive customer service experience
Operations
Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations
Leverages lobby management as a tool for controlling and mitigating risk
Establishes customer identity according to guidelines and adheres to all other compliance procedures
Assists branch management with branch operations as needed
Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
Assists in training other branch employees
Provides support to the contact center when there are high call volumes
Handles customer inquiries by telephone
Provides access to safe deposit boxes
MINIMUM QUALIFICATIONS:
High school diploma or GED
Minimum of 6 months of sales and service experience in a customer facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrations positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Demonstrate and apply good relationship building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
PREFERRED QUALIFICATIONS:
Prior Retail banking experience
Life and Health Licenses to support investment program
WORKING CONDITIONS:
Retail Banking Branch Areas
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
Lifting from 5 to 25 lbs. (Coins)
Prolonged sitting/standing
Occasional bending or stooping (To retrieve coins from individual vault)
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
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Title: Relationship Banker-Chicago Northside – Chicago, IL
Company: JPMorganChase
Location: Chicago, IL
