Overview
Program and Business Operations Lead Jobs in Mexico at Airbnb
Title: Program and Business Operations Lead
Company: Airbnb
Location: Mexico
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.
The Difference You Will Make
As a Programs and Business Operations Lead, you will work with the Country Manager, Mexico & Caribbean to develop and execute strategies to grow the success of the Airbnb Platform in your territory. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.
You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.
A Typical Day
In the short term the role will consist in shaping the levers and approach that should be developed at country level to grow our communities
The role will also be instrumental in aligning all the functions in order to achieve the objectives set up with the Country Manager
The person will be the point of contact of many cross-functional teams in the country in order to get feedback and provide insights on key launches
The person will be building the analysis and frameworks that will support the decisions taken in the country to achieve the goals
Your Expertise
10+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
Experience working cross-functionally with product, marketing, sales operations and enablement teams
Ability to take initiative and deal with uncertainties
Strong appetite for working with the Airbnb community
Ability to manage complex projects and multi-task with excellent organization skills
Pays attention to both details and macro-level outcomes
Seasoned internal and external communicator with strong interpersonal skills
Ability to thrive in a fast-paced, dynamic and ever changing startup environment
Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
Data driven, can do attitude, strategic thinker and passion for new products and solutions
Comfortable with Excel, SQL
Strong verbal and written communication skills
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
