Overview
Head of Operations Jobs in Gibraltar, Gibraltar at The Rock Hotel Gibraltar
Title: Head of Operations
Company: The Rock Hotel Gibraltar
Location: Gibraltar, Gibraltar
Key Responsibilities
Operational Leadership
- Oversee daily operations across Restaurant, Bar, Front Office, Guest Services, and Housekeeping.
- Ensure all departments deliver consistent exceptional standard of high quality service service aligned with the hotel’s brand and family‑owned values.
- Maintain a visible presence across the F&B departments, supporting teams and engaging with guests.
Team Management & Development
- Lead, mentor, and support the operational teams, including department managers.
- Drive a positive, collaborative culture with strong communication and accountability.
- Recruit, train, and develop staff to maintain high performance and low employee turnover.
Guest Experience
- Ensure exceptional guest satisfaction through proactive service standards and rapid issue resolution.
- Monitor guest feedback channels and implement continuous improvements.
- Uphold a welcoming, personalised service ethos consistent with a family‑run hotel.
Food & Beverage Oversight
- Manage the 7‑day restaurant and bar operations, ensuring quality, consistency, and profitability.
- Work closely with the Head Chef and F&B Manager on menu planning, cost control, and service delivery.
- Ensure compliance with food safety, hygiene, and licensing regulations.
Financial & Commercial Performance
- Support budgeting, forecasting, and cost‑control initiatives across all departments.
- Monitor labour costs, operational expenses, and revenue performance.
- Identify opportunities to improve profitability without compromising guest experience.
Standards, Compliance & Safety
- Ensure compliance with local regulations, health & safety standards, and hotel policies.
- Maintain high standards of cleanliness, maintenance, and presentation across the property.
- Oversee risk management, emergency procedures, and staff training.
Strategic Contribution
- Work closely with the General Manager to deliver the operational strategy.
- Lead or support projects related to refurbishment, service innovation, and process improvement.
- Contribute to long‑term planning for guest experience, staffing, and operational efficiency.
Skills & Experience Required
- Proven experience in a senior operations role within a 4★ or similar hospitality environment
- Strong leadership skills with the ability to motivate and manage large, diverse teams.
- Excellent understanding of F&B operations, guest service standards, and hotel systems.
- Commercial acumen with experience in budgeting, cost control, and performance analysis.
- Exceptional communication, problem‑solving, and organisational abilities.
- Calm under pressure, adaptable, and committed to delivering outstanding service.
