Overview
Digital Campaign Operations Executive Jobs in Jakarta, Jakarta, Indonesia at McDonald’s Indonesia
Title: Digital Campaign Operations Executive
Company: McDonald’s Indonesia
Location: Jakarta, Jakarta, Indonesia
Requirement
- Educational background, majoring in marketing, IT, or Finance
- Fresh graduates are welcome to apply
- Having minimum 1-2 years experience in digital marketing, campaign operations, CRM, or marketing coordination will be an advantage
- Internship experience in digital marketing, advertising agency, CRM or campaign execution is a plus
- Familiarity with digital campaign platforms, CRM tools, or marketing operations processes will be an added value
- Experience in handling customer complaints, operational issues, or coordinator with cross-functional teams will be an added value
Skills
- Basic understanding of digital marketing, CRM, or campaign management processes
- Good attention to detail and ability to review campaign materials and promotional setups accurately
- Strong communication and coordination skills to work with internal teams and external agencies
- Able to manage multiple tasks and follow project timelines in a fast-paced working environment
- Proficient in Ms Office, especially Excel and PowerPoint, and willing to learn CRM or digital campaign platforms such as Plexure
- Good problem-solving skills and ability to investigate customer complaints or operational issues in a timely manner
- Fluent in bahasa and English
Personality
- Detail oriented and highly organized in handling campaign execution and operational tasks
- Proactive and willing to learn new systems, tools, and digital marketing processes
- Able to work independently while also collaborating effectively with teams and external partners
- Responsible and able to manager multiple tasks within tight deadlines
- Positive attitude, adaptable, and comfortable working in a fast-paced environment
- Patient, solution-oriented, and able to handle customer complaints or escalations professionally
Job Responsibilities
- Manage day-to-day digital campaign operations including reviewing, validating, and uploading offers and loyalty campaigns into the CRM platform- based on campaign timeliness
- Conduct quality control and final review of all digital campaign materials provided by agencies to ensure alignment with campaign briefs, brand guidelines and customer journey standards
- Coordinate with internal teams, agencies, and external partners to ensure all digital campaigns are executed smoothly, on time, and with minimal operational issues
- Investigate, monitor and respond to customer complaints and escalations related to the digital application, including coordinating with relevant teams to ensure timely resolution and proper communication to customers
- Support campaign performance monitoring and identify operational issues or risks to help maintain smooth marketing execution and customer engagement activities
