Overview
Customer Experience Associate Jobs in Quebec, Canada at JobPath Partners LLC
Location: Quebec
Work Location
Le Châtenay, Quebec, Canada
Hours
15
Line of Business
Personal & Commercial Banking
Pay Details
22.50 $ / 28.33 $ CAD per hour
Job Description
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Take the next step to your future today and apply for the position of Customer Experience Associate
. We are expecting an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.
In this role, you will:
- Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions while exercising discretion in confidential matters.
- Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.
Job Requirements
- High School diploma and/or 1 + year of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
- Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and Internet.
- Go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
- Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
- Language Requirements: Fluency in both French and English.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only)
Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.
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Title: Customer Experience Associate
Company: JobPath Partners LLC
Location: Quebec, Canada
Category:
