Overview
Assistant Branch Manager Jobs in Baltimore, USA at CFG Bank
About this position
CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we’ve grown from $1 billion to over $5.5+ billion in assets by 2025. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country.
At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as “Best Place to Work” by the Baltimore Business Journal in 2022, 2023 and 2024, our primary goal is making each team member feel choosing CFG Bank was their best career decision. Join us for professional growth and a positive work environment that sets CFG Bank apart.
Position
Summary
As Assistant Branch Manager, you will support branch performance, ensuring exceptional customer service, and driving branch growth. Working under the Branch Manager, you will supervise staff, cross‑train at existing locations, and help create a positive team culture. Regular business hours are Monday through Thursday, 9:00 AM to 4:00 PM, and Friday, 9:00 AM to 5:00 PM. This is an exciting opportunity to shape a branch from the ground up while championing CFG’s commitment to exceptional customer experiences and core company values.
Essential Duties and Responsibilities
- Actively build and maintain strong client relationships through networking, referrals, and consistent community involvement.
- Represent the Bank at local events, business organizations, and community activities, including occasional evening engagements.
- Identify client needs and connect customers to appropriate products and partners, including cash management, commercial lending, and other bank services.
- Strengthen the branch’s brand, reputation, and visibility within the local market.
- Deliver high‑quality, responsive service by addressing customer inquiries and resolving issues efficiently and professionally.
- Ensure a customer‑first culture that emphasizes trust, confidentiality, and long‑term relationship building.
- Lead by example in professionalism, teamwork, and customer service standards.
- Coach and support Universal Bankers to ensure timely, accurate, and compliant execution of daily responsibilities.
- Perform supervisory duties in alignment with organizational policies, employment laws, and Bank standards.
- Serve as a subject matter expert on branch transactions, systems, and procedures.
- Assist the Branch Manager with branch operations, including scheduling, workflow management, and administrative oversight.
- Support human resource activities such as performance feedback, evaluations, corrective actions, retention, and hiring.
- Manage administrative responsibilities related to reports, audits, and branch projects.
- Monitor and control branch expenses, including service charge and check charge reversals.
- Maintain an organized, professional branch environment and delegate housekeeping and operational tasks as needed.
- Ensure adherence to all Bank policies, procedures, and regulatory requirements, including Bank Secrecy Act compliance.
- Participate in audits and ongoing oversight to maintain operational integrity and risk controls.
Qualifications and Requirements
- Minimum of three years bank management experience and a thorough knowledge of branch operations.
- Should have a strong understanding of IRA account structure, rules, and requirements.
- Effective written and verbal communication skills to work successfully with the public, and employees across multiple departments.
- Must have basic math skills and demonstrate effective time management and organizational skills.
- Must have effective interpersonal and supervisory skills.
- Strong computer skills including Word, Excel, and PowerPoint.
- Ability to sell and cross‑sell bank products and services effectively.
- Demonstrate ability to manage multiple projects simultaneously.
- Able to lift office supplies up to 40 lbs. (e.g., Storage boxes, bags of coin, cash box, etc.).
- Must be flexible and willing to assist when needed (covering other branches, work hours, etc.).
- Able to perform in any branch…
Title: Assistant Branch Manager
Company: CFG Bank
Location: Baltimore, USA
Category:
