Overview
TM Part Leader Jobs in Skopje, Skopje Statistical Region, North Macedonia at Emapta Global
Title: TM Part Leader
Company: Emapta Global
Location: Skopje, Skopje Statistical Region, North Macedonia
Leading Financial Excellence Behind Global Commercial Operations
Our client is a globally recognized technology and consumer electronics innovator with decades of excellence in delivering advanced solutions that improve everyday life. Operating across multiple international markets, the company is known for its commitment to innovation, operational excellence, ethical business practices, and customer satisfaction. Its diverse portfolio spans consumer technologies, commercial solutions, mobility, and intelligent business systems, supported by a collaborative global workforce dedicated to continuous improvement, sustainable growth, and delivering meaningful value to customers worldwide.
Job Description
Supporting world-class commercial operations takes strong financial leadership, and our client is expanding its Trade Management team to strengthen customer account governance across international markets. The TM Part Leader plays a strategic role in managing complex customer accounts, mitigating financial risks, and driving operational excellence through cross-functional collaboration. This opportunity offers long-term global career growth with Emapta, exposure to international stakeholders, and the chance to build a rewarding career with a globally respected organization.
Your Daily Tasks
Team / Part Leadership & Account Governance
- Serve as the primary owner of assigned key customer accounts, ensuring account stability and compliance.
- Monitor account-specific KPIs, claim status, long-term chargeback exposure, and overall performance.
- Drive issue identification, risk mitigation, and resolution in collaboration with Sales, AR, Finance, and HQ teams.
- Provide guidance, coaching, and day-to-day support to TM Specialists within the assigned area.
Commercial Terms & Contract Management
- Oversee trade terms, customer contracts, annual agreements, and commercial conditions.
- Implement agreed commercial terms while identifying financial risks and process gaps.
- Support contract reviews and provide financial impact assessments as required.
Stakeholder & Escalation Management
- Act as the primary contact for complex customer claims, audit requests, and cross-functional inquiries.
- Manage escalations proactively and coordinate timely resolutions with internal and external stakeholders.
- Build strong working relationships with Sales, AR, Tax, Finance, HQ, and customer representatives.
Audit & Compliance Management
- Support internal and external audits involving claims, deductions, accruals, and commercial agreements.
- Maintain compliance with HQ guidelines, local regulations, and internal control requirements.
- Maintain audit readiness through accurate documentation and evidence management.
Reporting & Continuous Improvement
- Prepare and present management reports on account performance, claim status, chargeback risks, and key business issues.
- Drive process improvement initiatives to enhance transparency, efficiency, and internal controls.
- Support system enhancements, automation initiatives, and reporting improvements.
The Qualifications We Seek
- 3-5 years of experience in Trade Management, Accounts Receivable, Finance Operations, or a related field
- Strong knowledge of customer claims, chargeback management, commercial agreements, and financial controls
- Proven ability to resolve complex operational and financial issues independently
- Experience managing cross-functional stakeholders and customer relationships
- Ability to balance strategic oversight with hands-on operational execution
- Advanced Microsoft Excel and reporting skills
- Fluent in English; German language proficiency is an advantage
Soft Skills
- Accountability and ownership
- Accuracy and attention to detail
- Adaptability and flexibility
- Analytical thinking
- Effective communication and collaboration
Job Overview
- Employment Type: Indefinite Term Contract
- Shift: Day Shift, Weekends Off
- Work Setup: Onsite, Skopje, Macedonia
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
Join the Top 1% Talent. A Better Career. A Better Life.
At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.
With over 1,200 clients globally and a team of 12,000+ professionals across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.
If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.
#EmpoweringPeople #EmaptaEra
