Overview
Team Manager – Customer Experience Jobs in Chennai, Tamil Nadu, India at Expeditors
Title: Team Manager – Customer Experience
Company: Expeditors
Location: Chennai, Tamil Nadu, India
Company Description
ISGlobal Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 490+ employees today delivering world class Information services globally. This Product based Strategic Center’s IT transformation hasdelivered a radical change to Expeditors IT manpowerprofile and skills. We will continue to deliver services as we continue to grow responsibly in the coming years.
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems
Job Description
The Information Services (IS) Team Manager leads and manages agile teams of 8+ people. Those teams are responsible for delivering and maintaining the systems that enable their Portfolio to support Expeditors’ business excellence. The Team Manager is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Team Manager is responsible for ensuring that their teams understand expectations and how their work is tied to Portfolio performance. The Team Manager will manage any enterprise risk, provider relationships, and/or assets as required by the Portfolio Leader. Team Managers need to optimize their teams to achieve their Portfolio’s desired outcomes and be biased towards execution. The Team Manager understands logistics in general, their specific domain very well, how to foster DevSecOps, and how the Technology and Process Architectures work to enable Portfolio success.
Key Responsibilities
Support their people’s development and career growth
Develops strategic partnership with respective business stakeholders
Completely aligned with Portfolio management
Understand, support, and communicate the Global IS vision and strategy
Embrace the Process Architecture
Includes but not limited to Lean, Agile, and Scaled Agile Framework principles and practices
Ensure the availability, security and performance of Portfolio systems
Deliver tangible business value through execution of a Portfolio’s initiatives, programs and projects
Deliver continuous improvement across IS operational responsibilities with measurable outcomes
Ensure their people understand how their work is tied to outcomes
Overseeing enterprise risk management, provider relationships, and/or asset management as required by the Portfolio Leader
Qualifications
At least 10 years of professional experience
Personal and professional alignment with Expeditors culture and ten critical success factors
Proven experience as a logistics and technology oriented leader
Strong leadership, management, financial, communication and execution capabilities
Experienced problem solver, strong collaborator and able to provide clarity around complex topics
Experience with Java development, Lean, Agile and the Scaled Agile Framework (SAFe)
Assertive personality, interpersonal, action and outcome driven leadership
Ability to actively inspire, coach, mentor and motivate
Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders.
REPORTING STRUCTURE
Manager, Senior Manager, or Director, Information Services
Additional Information
Expeditors offers excellent benefits:
Paid Vacation, Holiday
Health Plan: Medical Insurance
Employee Stock Purchase Plan
Training and Education Programs
Unlimited opportunities for career advancement
