Overview
Tax Collection Officers Jobs in Exeter, England, UK at Carbon 60
Tax Collection Officers
Ensure all your application information is up to date and in order before applying for this opportunity.
Location:
Exeter
Date: 28/04/2025 to 30/06/2025
Shift Pattern/ Hours :
Monday to Friday 09:00 AM TO 16:00 PM
Salary: £13.69 per hour
What you will be responsible for:
Monitor accounts in arrears and initiate recovery actions as needed.
Assess overall debt and agree on sustainable repayment plans.
Support customers in financial hardship by offering advice, conducting income/expenditure analysis, and identifying appropriate solutions.
Prevent debt escalation through early-stage intervention.
Refer complex or multi-debt cases to appropriate colleagues.
Deliver customer support via phone, email, letter, and face-to-face interactions.
Liaise with third-party representatives and update records accurately.
Recommend cases for write-off when appropriate.
Handle associated administrative tasks and maintain
up-to-date
records.
Provide input on service improvements and support team performance.
Offer guidance and support to colleagues as required.
Perform any other duties relevant to the role Requirements:
IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial proven equivalent experience
Adequate current experience of working within a high pressure income recovery and customer focussed environment
Good current knowledge of Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip and Workflow systems, and associated modules
A working knowledge of financial customer solutions available including payment arrangement, discretionary funding and write off with the ability to explore sustainable ways to maintain and maximise the councils income in a customer focussed way
An understanding of financial regulation and rules in relation to customer payments e.g. direct debit guaranteen
Please apply with your CV or contact Melissa +(phone number removed)
Carbon
60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy
Title: Tax Collection Officers
Company: Carbon 60
Location: Exeter, England, UK
Category: Finance & Banking
