Overview
Sr. Card & Payment Services Specialist Jobs in San Diego, USA at California Coast Credit Union
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Sr. Card & Payment Services Specialist
Full Time Regular Staff San Diego, CA, US
2 days ago Requisition
Salary Range: $28.56 To $35.70 Hourly
Under the direct supervision of the Card Payment Services Manager/Assistant Manager; support branches, the call center, back office departments, and members, answering card and payment operations calls regarding ACH, debit, credit, ATM, prepaid, instant issue, and card dispute claims processing. Provide detailed answers, resolve complex issues, support critical department projects and special assignments. Collect data and prepare various structured card payment reports.
Conduct card and payment-related training to Card Payment/Branch/MSC staff and provide leadership. Deliver the Orange Experience and act in the best interest of the member. Perform other complex related tasks in support of credit union operations.
Supervisory responsibilities
The incumbent reports directly to the Card Payment Services Manager/Assistant Manager. There are no direct reports to this position.
NATURE & SCOPE
- Support branches, call center, departments, and members answering calls on the full range of transactions and maintenance associated with card and payment processes, including ACH, Person to Person (P2P), Account to Account (A2A), EFT, credit and debit card transactions, card ordering and replacement, card dispute claims, and other assigned daily tasks and reports using credit union policies, procedures, and network operating rules.
Handles escalated and more difficult, problematic and intricate member concerns.
- Review and process various high level reports as assigned making appropriate complex financial adjustments in accordance with Regulations.
- Research, analyze, adjust, and respond to complicated account discrepancies, in accordance with Regulation CC, Regulation E, Regulation Z, NACHA rules, Mastercard and other associated card and payment operating rules in order to avoid penalties, fines and legal ramifications.
- Collect data in order to prepare or assist in the preparation of high level operations management reports, spreadsheets, and dashboards to assess metrics and performance for monthly/quarterly/annual reporting.
- Troubleshoot and resolve escalated transaction exceptions and suspicious transactions in the area of expertise.
- Communicate with internal technical support department and/or vendors to research and resolve extremely difficult member or system issues.
- Collaborate with others to research, develop and implement new products and services. Perform system testing on new product and service rollouts, software updates, etc. May serve on committees as a Subject Matter Expert.
- Assist with internal and external audit responses and exams, performing research and implement resolutions to findings and recommendations.
- Reconcile department general ledger accounts, as assigned.
- Demonstrate ability to back up and complete all responsibilities expected of a Card Payment Services Specialist I and Card Payment Specialist II.
- Perform other advanced duties as required.
Education, skills, & abilities The Eight Superpowers
- Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
- Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
- Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
- Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
- Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
- Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
- Shares a diverse set of perspectives, work and life experiences, as well as…
Title: Sr. Card & Payment Services Specialist
Company: California Coast Credit Union
Location: San Diego, USA
Category:
