Overview
Senior Compliance Specialist Jobs in Remote at F H CANN & ASSOCIATES INC
Senior Compliance Specialist
The Senior Compliance Specialist ensures FHC’s adherence to federal and state regulations related to consumer credit reporting, including the timely and accurate investigation of direct and indirect consumer disputes. This role requires strong attention to detail, excellent communication skills, and a solid understanding of compliance regulations and industry best practices.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Develop and maintain policies and procedures for investigating and responding to direct and indirect FCRA Consumer Credit Disputes for all lines of business.
- Coordinate, research and respond to regulatory and credit disputes.
- Coordinate, research, and respond to consumer complaints received through the Better Business Bureau, the CFPB Complaint Portal and other sources.
- Obtain from clients and examine information and documents to support dispute resolution.
- Communicate with customers, clients, and credit bureaus to resolve disputes timely.
- Document and maintain accurate records of investigations and dispute resolutions.
- Conduct Internal Audits to support SOC 2 and ISO controls.
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Maintain and Manage Compliance Policies and Trainings, including:
- Ensuring policies and training are reviewed annually by appropriate party.
- Ensuring policies and training reside in the Human Resources Information System (HRIS).
- Using the HRIS to ensure Compliance policies and training are delivered to designated employees and are acknowledged by employees.
- Stay up to date with industry regulations and best practices related to credit dispute resolution.
- In coordination with HR and Training, periodically review employee training materials and make recommendations as warranted.
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Develop and execute monitoring and testing plans to:
- Ensure policies and procedures are being followed.
- Assess the accuracy and integrity of FHC’s credit reporting.
- Ensure employee training is being delivered in a timely manner.
- Support other Quality Assurance and Compliance functions as needed.
- Conduct call monitoring as needed for private loan servicing clients.
- Attend industry webinars and other learning opportunities.
Competencies:
- Strong knowledge of FCRA and related regulatory requirements
- High attention to detail with a focus on accuracy and risk mitigation
- Ability to manage sensitive and high-risk situations with professionalism and sound judgment
- Strong written and verbal communication skills, particularly in regulatory and client-facing contexts
- Analytical thinker with the ability to identify trends, risks, and process gaps
- Strong organizational and documentation skills with audit-readiness mindset
- Ability to prioritize and manage competing deadlines in a fast-paced environment
Preferred Education and Experience:
- Experience in compliance, credit dispute, or regulatory-focused role
- Experience with e-OSCAR and credit bureau dispute processes preferred
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
- Strong data entry and documentation skills with a focus on accuracy and audit readiness
- Bachelor’s degree in finance, accounting, or a related field preferred
Work Environment:
- Federal and State contractor call/contact center along with Account Receivable Management
- In-Office/hybrid or remote
WFH Requirements:
- This role might support occasional or permanent remote work in some circumstances.
- Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
- Private, quiet, and distraction free room/office space
- Adhere to Telecommute Policy in its entirety
Physical/Mental Demands
Physical Demands – While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands – While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Security Clearance Requirements
- Must be able to pass Federal background screening and/or state level criminal background screening.
This job description provides the basic requirements for this role and may include additional functions not listed.
An Affirmative Action / Equal Opportunity Employer
F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability
If you need accommodation as part of the employment process, please contact Human Resources at [email protected].
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Title: Senior Compliance Specialist
Company: F H CANN & ASSOCIATES INC
Location: Remote
Category:
