Overview
(Senior) Business Support Manager, Treasury Markets Support Jobs in Hong Kong, Hong Kong SAR at The Bank of East Asia (BEA)
Title: (Senior) Business Support Manager, Treasury Markets Support
Company: The Bank of East Asia (BEA)
Location: Hong Kong, Hong Kong SAR
Position Summary
We are seeking a dynamic and detail-oriented professional to join our Treasury Markets Support Department (“TMS”) in supporting Treasury Markets Division (TMD). This role acts as a critical bridge between the front office, back office and technology teams, ensuring operational excellence, supporting product innovation and driving digital transformation within the Division.
Responsibilities
- Operational Excellence: Orchestrate end-to-end operational workflows by liaising between frontline traders/sales, back office and other key stakeholders. Proactively resolve booking discrepancies and reconciliation issues to ensure seamless daily operations.
- Issue Resolution: Act as the primary point of contact for troubleshooting and following up on complex operational or system-related issues impacting the TMD.
- Product Development: Drive new product initiatives by developing and reviewing robust operational procedures, with a specific focus on derivatives and structured products.
- Project Leadership: Represent the TMD in bank-wide strategic projects. Responsibilities include gathering user requirements, monitoring project milestones, and spearheading User Acceptance Testing (UAT).
- Digital Transformation: Spearhead the adoption of innovative technology solutions—including Fintech, Reg-tech, and Generative AI—to automate processes and optimize business efficiency.
Requirements
- Education & Experience: University degree with at least 5 years of experience in Treasury Business Management, Middle Office, Product Control, or Operations.
- Technical Expertise: In-depth knowledge of derivatives, structured products and other financial instruments, including their full lifecycle and operational requirements.
- Technology & Data Skills: Proficiency in MS Office. Experience with AI tools or a strong interest in digital transformation is highly preferred.
- Project Management: Proven ability to manage deadlines, adjust to changing priorities, and work independently on complex projects from inception to completion.
- Communication: Excellent interpersonal and communication skills, with the ability to produce high-quality business writing and reports.
- Mindset: A proactive self-starter and fast learner who thrives in a high-pressure, fast-paced environment.
- Professional Qualifications:
- Member of the Treasury Markets Association (TMA) or ECF-TM Qualification (Professional Level II, Role 1) is preferred.
- Relevant HKIB qualifications are a distinct advantage.
