Overview
Relationship Banker – Briarwood branch Jobs in Ann Arbor, MI at DFCU Financial
Department: Product & Loyalty
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Job Summary
The Sr CoBrand Portfolio Program Manager is responsible for portfolio growth and management, through product optimizing the economics of the CoBrand portfolio and leading related analytics for Southwest Airlines’ portfolio of credit cards, inclusive of acquisitions of new Credit Cardmembers. This role will initiate and perform analytics and research projects, will partner with the issuing bank and payment network, and provide databased insights and recommendations to maximize portfolio profitability. Working with the Acquisition and Portfolio Teams, this position will provide forecasting, performance analytics, program and industry trending, web site/ecommerce optimization, KPI dashboards, and several macroeconomic indicators, all with strong storytelling and influence to generate portfolio growth. This role will frequently provide financial reporting to senior leadership and communicate with internal and external stakeholders.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences .
Responsibilities
Analyze the performance of the co-branded credit card portfolio and co-branded acquisitions, identifying key drivers and trends.
Collect, manage, and analyze large datasets to provide insights into cardholder behavior and portfolio performance.
Prepare detailed reports and presentations for senior management, highlighting key findings and recommendations.
Build strong relationships with Financial Services Partners and internal teams
Analyze competitive landscape and leverage industry knowledge, business process, customer insights, and/or future needs to identify new opportunities or key challenges, diagnose root causes, and recommend performance drivers in order to create new revenue streams
Develop strategies for customer marketing, to monitor , enhance and report KPIs that are unique to a financial services program health such as customer spend, Spend/Cardmember, save rates, month on book lifecycle, attrition, NPS, debit active rate, etc. As well as customer acquisitions to monitor and optimize application rates and conversion (approval rates) by responder profile, audience type (mass vs targeted) and offers to ensure portfolio growth via strong acquisitions.
Develop and maintain business cases and financial models to forecast portfolio performance, acquisitions, and assess the impact of various scenarios, supporting trade off discussions when necessary. Lead annual operating plan, budgeting and forecasts
May perform job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of credit card portfolio, consumer financial services, banking, payments industry, as well as financial or credit card product development
Strong ability to analyze complex data sets and extract actionable insights
Skilled with data analysis tools and developing business cases
Skilled in complex and/or technical problem solving, mathematics, and analytics to develop and evaluate options and implement solutions
Excellent written and verbal communication skills to effectively present findings and recommendations & Ability to communicate effectively by listening intently, questioning appropriately, and articulating clearly
Frequently contribute slide presentations that will present complex data or findings with high level , easily understood summary points and story lines for executive and partner presentations.
Strong problem-solving skills to identify issues and develop effective solutions
Ability to manage multiple projects and meet deadlines
Ability to gain commitment to shared goals with peers, team, external partner and internal departments
Ability to demonstrate high emotional intelligence in various situations dealing with both internal and external resources
Education
Required: High School Diploma or GED
Experience
Expert level experience, expansive and far reaching knowledge in:
Financial analytics experience working directly in / for Financial Services or products
Product management
Marketing or product reporting, report building, and analytics, inclusive of Tableau and Adobe
Macroeconomic indicators and trending
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $128,350.00 – $142,600.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
Southwest will help fund your 401(k) retirement savings with Company
contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including
pets)
Southwest offers health plan coverage options that start from the very first day of
employment. You will have 30 days to select and enroll in your health plan with
coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule
and applicable IRS limits
*** ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
05/06/2025Show more
Title: Relationship Banker – Briarwood branch
Company: DFCU Financial
Location: Ann Arbor, MI
