Overview
Owner Relations Jobs in Jakarta, Indonesia at Rukita
Title: Owner Relations
Company: Rukita
Location: Jakarta, Indonesia
About Rukita
Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.
Job Summary
We are seeking an Owner Relations to join our team. As an Owner Relations, you will be responsible for building and maintaining strong relationships with property owners, responding to their inquiries, and providing exceptional customer service. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
1. Owner Communication: Respond to owner inquiries, concerns, and requests in a timely and professional manner.
2. Relationship Building: Build and maintain strong relationships with property owners, understanding their needs and preferences.
3. Customer Service: Provide exceptional customer service, ensuring that owner issues are resolved promptly and efficiently.
4. Owner Education: Educate owners on property management processes, policies, and procedures.
5. Issue Resolution: Resolve owner complaints and concerns in a fair and professional manner.
6. Documentation: Maintain accurate and up-to-date records of owner interactions, including correspondence and issue resolution in system and or any manual record if needed.
7. Collaboration: Collaborate with internal teams, including Operation, Repair & Maintenance, Sales Operation, Finance and other related department as needed, to ensure seamless communication and issue resolution.
8. Process Improvement: Identify areas for process improvement and implement changes to enhance the owner experience.
Requirements:
1. Education: Bachelor's degree in Hospitality Management, Business, Communications, or a related field.
2. Experience: Minimum 5+ years of experience in customer service, property management, or a related field.
3. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with diverse stakeholder & background
4. Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain relationships with property owners.
5. Problem-Solving Skills: Ability to analyze problems and develop effective solutions.
6. Customer Excellence & Service Oriented Skills : Have a customer centric mindset, anticipation of customer needs, and willing to go above and beyond to resolve customer issue.
