Overview
Operations Manager Jobs in Lisbon, Lisbon, Portugal at QiBit
Title: Operations Manager
Company: QiBit
Location: Lisbon, Lisbon, Portugal
We are looking for a Operations Manager to join the team of our client – a reference company in the banking sector.
What will be your main tasks and responsibilities?
- Manage and coordinate recurring operational activities that are not classified as projects, involving a certain degree of complexity (e.g., reconciliations, batch processes, operational validations)
- Oversee and lead the implementation and evolution of service and application monitoring mechanisms
- Continuously monitor service quality (SLA/SLO), ensuring adequate levels of availability and performance
- Monitor and ensure quality and response times for users, ensuring that tickets are handled in a timely and effective manner
- Coordinate incident and problem management, promoting root cause analysis and corrective actions
- Manage supplier relationships and ensure the management of operational contracts, including monitoring of SLAs and agreed-upon service levels
- Produce and track operational indicators (KPIs) and provide regular reporting to support decision-making
- Identify opportunities for continuous improvement and optimization of operational processes
What is required from you?
- At least 5 years of experience in IT operations roles
- Experience in mission-critical environments (preferably in the financial sector)
- Knowledge of service management frameworks (ITIL—preferred)
- Experience in vendor and contract management
- Strong organizational, prioritization, and operational oversight skills
Sounds like you? Send us your CV and let’s talk!
