Overview
Operations Associate Jobs in Indonesia at High Five
Title: Operations Associate
Company: High Five
Location: Indonesia
High Five is on behalf of a startup is a community of senior tech executives and founders, headquartered in Singapore with chapters in Southeast Asia and Australia. Membership is selective, focused on individuals with significant leadership experience.
Their purpose is to empower tech leaders to shape the future — by investing in transformative companies, inspiring bold thinking through educational events, and creating opportunities to build deep, trusted peer connections that drive lasting personal and professional impact.
The Offer
- Drive Growth: You won't just run processes; you will have the mandate to drive initiatives that improve their platform, processes and automations, directly impacting member experience and retention.
- Senior Exposure: Gain exposure to senior stakeholders across the technology in Southeast Asia and Australia.
- High-Growth Culture: Benefit from flexible working conditions, including 100% remote work, and a culture inspired by global leaders like Google and Netflix.
The Job
As Operations Specialist, you'll support the smooth daily functioning of our client's internal processes and systems. Beyond maintenance, you will proactively drive initiatives to optimize our platform and automations to ensure a seamless experience for our members. You will work cross-functionally with leadership and external stakeholders, anticipate team needs, and ensure operational efficiency.
This role is ideal for someone organized, detail-oriented, and proactive, with strong judgment and communication skills.
Key Responsibilities
- Ensure smooth daily operation of member processes, which entails monitoring of automated processes and completing manual tasks where needed
- Drive initiatives to improve the platform and automations, focusing on optimizing the member journey to increase long-term retention
- Maintain and refine process documentation and internal playbooks
- Preparing and sending out monthly member newsletters
- Planning events, preparing and sending invitations and following up with members to ensure high attendance
- Prepare and post engaging content on our LinkedIn page
- Collaborate with our developer to update and maintain our website
- Managing the general email inbox and sending Whatsapp communications, including responding to common general inquiries and directing to other team members where necessary.
The Profile
- You have at least 2 years of experience in an operations role, with a preference for candidates who have worked directly with senior management
- Exceptional organizational skills, superb attention to detail, and timely responsiveness to requests are a must
- You are comfortable working with databases and able to query data for analytical purposes
- You are comfortable working with / picking up digital platforms, including GSuite, AirTable, Zapier, PandaDoc, DocSend, and Mailchimp
- You have the professional polish, including high-quality English written and verbal communication skills, and the ability to demonstrate grace and composure under pressure
- Integrity and discretion in handling confidential information.
