Overview
Operations Analyst Jobs in Makati, National Capital Region, Philippines at KPMG Philippines
Title: Operations Analyst
Company: KPMG Philippines
Location: Makati, National Capital Region, Philippines
About Us
KPMG R.G. Manabat & Co. is a leading professional services firm in the Philippines, providing audit, tax, and advisory services to a wide range of clients. We are dedicated to delivering exceptional service and helping our clients achieve their goals.
About The Role
The Operations Analyst is responsible for supporting day-to-day operational excellence of the Technology Consulting Group by ensuring adherence to quality standards, managing operational risks, and optimizing resource allocation. The role also provides support in business development initiatives, financial monitoring, and learning and development programs to drive continuous improvement and organizational growth.
This position is ideal for individuals who are analytical, detail-oriented, and eager to develop a broad understanding of business operations while contributing to multiple strategic functions.
Key Responsibilities:
Quality Risk Management
- Monitor operational processes and ensure compliance with established standards, policies, and procedures.
- Identify, assess, and monitor operational risks and potential business impacts
- Ensure compliance with regulatory and organizational requirements
- Prepare risk reports and escalate significant concerns to management as needed
- Assist in developing and updating standard operating procedures (SOPs) and process documentation.
Resource Management
- Monitor workforce utilization and productivity, forecast of engagements, and recruitment
- Assist in resource planning and allocation to meet operational demands
- Track productivity and resource performance metrics
- Prepare reports on utilization and productivity trends
- Coordinate with delivery team and lead to identify staffing gaps and forecast resource needs
- Support initiatives to optimize manpower and operational costs
General Operations Support
- Support the execution of day-to-day operational activities to ensure efficient and effective delivery
- Coordinate with cross-functional teams to facilitate smooth operational workflows and issue resolution
- Monitor operational performance and escalate concerns or bottlenecks as needed
- Prepare regular reports, presentations, and documentation to support operational decision making
- Maintain accurate records and ensure proper documentation of operational processes and activities
- Assist in implementing initiatives that improve operational efficiency and productivity
- Perform other operational duties and responsibilities as assigned by management
Qualifications:
Education:
- Bachelor’s degree in Business Administration, Industrial Engineering, Management Engineering, or related fields
Experience:
- Fresh graduates are encouraged to apply
- Work experience, internship or academic experience related to operations, analytics, program/project management, or business processes is an advantage
Technical Skills:
- Proficiency in Microsoft Office applications, particularly Excel & PowerPoint
- Basic knowledge of data analysis and reporting
- Familiarity with process mapping and documentation is an advantage
- Experience with dashboards or data visualization tools is a plus
Soft Skills:
- Strong analytical and problem-solving skills
- Excellent attention to detail and organizational skills
- Effective verbal and written communication skills
- Ability to manage multiple priorities and adapt to changing business needs
- Collaborative mindset with a strong willingness to learn
