Overview
O2C Specialist Jobs in Budapest, Budapest, Hungary at IBM
Title: O2C Specialist
Company: IBM
Location: Budapest, Budapest, Hungary
Introduction
Performing Billing and Cash App activities within the Order to Cash process, ensuring timely and accurate processing of accounting transactions and all related tasks to meet agreed business goals and Service Level Agreements.
Your Role And Responsibilities
The O2C Specialist ensures that daily Order to Cash activities are executed in line with defined procedures, service levels, and business objectives. Activities are prioritized based on urgency and business impact.
The role requires regular communication with stakeholders to ensure transparency regarding issues, delays, or risks impacting performance. Continuous improvement is expected through identifying opportunities to simplify, standardize, and enhance processes.
The role also includes supporting problem solving, knowledge sharing, onboarding of new team members, and ensuring proper controls are executed to meet audit and compliance requirements.
Additionally, the role contributes to monitoring and reviewing key performance indicators (KPIs) to ensure targets are met and to identify areas for improvement. The role also supports the identification of efficiency opportunities, including process improvements and potential automation, with a focus on simplifying daily operations and increasing consistency.
- Maintain up-to-date billing systems
- Generate and distribute invoices
- Follow up on receivables, collect and allocate payments
- Execute billing, collection, and reporting activities within defined deadlines
- Perform account reconciliations
- Monitor customer accounts for non-payments, delays, or irregularities
- Investigate and resolve payment discrepancies
- Review accounts receivable aging and ensure compliance
- Maintain customer account records and documentation
- Process receipts and cash transactions in line with procedures
- Investigate and resolve customer queries
- Process billing adjustments
- Prepare and publish reports
- Communicate with customers via email and other channels
- Collaborate with internal teams and stakeholders
- Support month-end closing activities
- Support internal and external audit requirements
Required Technical And Professional Expertise
- Bachelor’s degree or equivalent
- Strong analytical and numerical skills
- SAP ERP or S4H experience
- Good communication and stakeholder management skills
- Basic knowledge of MS Office tools
- Experience in accounts receivable or finance operations (entry level acceptable)
- English proficiency required; additional languages are an advantage
Preferred Technical And Professional Experience
- Process Improvement Methodologies: Exposure to methodologies such as Lean, Six Sigma, or Agile, which can be applied to enhance the efficiency of the Lead to Cash process.
- Advanced Data Analysis: Familiarity with data analysis tools and techniques, including data visualization and statistical modeling, to inform process improvements and solution design.
- Industry-Specific Knowledge: Exposure to industry-specific regulations, standards, and best practices that govern the Lead to Cash process, enabling more effective solution design and implementation.
