Overview
Junior Business Analyst Jobs in Dublin, County Dublin, Ireland at I.T. Alliance Resourcing Services
Title: Junior Business Analyst
Company: I.T. Alliance Resourcing Services
Location: Dublin, County Dublin, Ireland
Junior Business Analyst (12-Month Contract)
Location: Dún Laoghaire, Co. Dublin
Work Pattern: Hybrid (3 days remote / 2 days onsite)
Contract: 12 months with potential extension
Start Date: September 2026
Day rate: 330 eur
An opportunity has arisen for a Junior Business Analyst to join a leading organisation within the public sector, supporting the delivery, enhancement and ongoing support of critical business applications. This role is ideal for an early-career Business Analyst with 1–3 years' experience who is looking to develop their skills across business analysis, application support, system configuration, data migration and stakeholder engagement.
Working as part of a collaborative technology team, you will act as the link between business users and technical teams, helping to improve business processes, support live systems and contribute to the successful delivery of digital transformation initiatives.
Key Responsibilities
- Provide Level 1 and Level 2 application support for business-critical systems in a live production environment.
- Investigate, troubleshoot and resolve incidents, performing root cause analysis where required.
- Manage support tickets using service management tools such as ServiceNow or Jira, ensuring agreed service levels are achieved.
- Support internal and external users through issue resolution, onboarding, training and user documentation.
- Configure and support grant management or case management platforms, including new scheme implementations and system enhancements.
- Assist with the full project lifecycle, including requirements gathering, solution configuration, testing (including UAT) and deployment.
- Support data migration activities, including data mapping, transformation, validation, reconciliation and quality assurance.
- Gather, analyse and document business and functional requirements.
- Work closely with business stakeholders and technical teams to identify opportunities for process improvement.
- Support the development and maintenance of Power BI reports and dashboards.
- Produce clear functional and technical documentation, test scripts and validation reports.
Required Experience
- 1–3 years' experience in a Business Analyst, Application Support or similar IT role with increasing levels of responsibility.
- Experience providing Level 1 and Level 2 application support.
- Strong incident management, troubleshooting and problem-solving skills.
- Experience using ticket management tools such as ServiceNow, Jira or similar.
- Experience supporting system implementations, configuration and testing.
- Knowledge of data migration activities, including mapping, validation and reconciliation.
- Experience gathering and documenting business and functional requirements.
- Familiarity with Power BI reporting and dashboards.
- Excellent communication and stakeholder management skills.
Desirable Experience
- Experience with SmartSimple or another grant management or case management platform.
- Previous experience working within the public sector or another regulated environment.
- Exposure to digital transformation or business systems implementation projects.
Qualifications
- Degree-level qualification in Information Technology, Computer Science, Project Management, Finance or another related discipline (or equivalent).
Key Deliverables
- Effective management of the application support helpdesk.
- Configuration and support of grant management schemes within the business platform.
- Production of functional and technical documentation.
- Delivery of data migration support, test scripts and validation reports.
- Ongoing support for Power BI reporting and dashboard development.
