Investment Associate, Scotia iTRADE – Montreal, QC Jobs in Montreal, Canada at Scotiabank
Location: Montreal
Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Investment Associate provides advanced trading and client service support to Scotia iTRADE’s High Value and highly active trader client segment. This role requires specialized expertise in equity and derivatives markets, including the execution and management of single‑and multi‑legged options strategies, and the ability to apply complex risk, margin, and regulatory considerations in real time.
The incumbent engages with clients on high‑complexity inquiries and transactions, often involving significant financial exposure and time‑sensitive decision‑making. This requires a deep understanding of options pricing, volatility, margin requirements, and risk/reward profiles, as well as the ability to clearly explain advanced trading concepts to sophisticated investors.
The Investment Associate operates with a high degree of autonomy and professional judgment, resolving complex issues, supporting advanced order entry, and partnering closely with Credit, Compliance, and Order Management to mitigate firm and client risk. The role plays a critical part in maintaining operational integrity, risk controls, and client confidence, while also identifying opportunities to grow client assets and deepen relationships.
Major Accountabilities:
Providing industry leading client experiences by:
Answering advanced client service and trade related inquiries in a fast-paced technology-based environment and communicating advanced concepts clearly and effectively
Liaising and collaborating with Management and colleagues to identify issues/trends, recommending solutions and executing solutions effectively
Ensuring timely and prompt submission of client instructions and customer follow-up
Proactively placing outbound calls including, but not limited to, margin calls, return mail, retention, and short sale buy backs.
Liaising with internal departments (e.g. Order Management, Settlements, Credit, Compliance etc.) and external vendors (e.g. Executing Brokers) to ensure proper handling of client orders
Actively providing value-added client service, ensuring that every client experience meets or exceeds Scotia iTRADE’s service standards
Demonstrate resourcefulness by collaborating with other departments to ensure client service needs are properly met.
2. Foster and emphasize a sales environment with a focus on growing the business and retaining clients:
Understanding client trading needs, in order to increase trading activity by identifying referral and cross-sell opportunities, with the intent to grow assets under management
Developing and maintaining a full knowledge and understanding of Scotia iTRADE products and services, and an awareness of competitor products and services.
Successfully completing cross-selling activities with clients to create deeper customer relationships, resulting in improved customer profitability and retention
Using strong negotiation skills to create Non-Standard Agreements with reduced rates for commission, interest rates or other incentives to increase assets under management and trading activity
Retaining clients through innovative solutions and thorough analysis of client’s accounts
3. Assist in maintaining the effective operation of Scotia iTRADE:
Ensuring that service level objectives for productivity and quality are achieved. Effectively work as part of the team to manage client wait times and abandons to ensure that service levels exceed target
Ensuring the timely escalation of issues to Management and/or applicable departments with appropriate recommendations
Ensuring familiarity with your role in a Business Continuity Plan outage
Collaborating with Managers to identify system issues and enact back-up procedures as necessary
Actively adhering to all Guidelines for Business Conduct and Privacy policies
Ensuring that service level objectives for productivity and quality are achieved
Ensuring client complaints are handled in accordance with compliance guidelines
Placing equity, option, fixed income and mutual fund orders pursuant to firm and industry policies and procedures
From time to time,…
Title: Investment Associate, Scotia iTRADE – Montreal, QC
Company: Scotiabank
Location: Montreal, Canada
Category:
