Overview
HRO Helpdesk – Team Lead Jobs in Bengaluru, Karnataka, India at Tata Consultancy Services
Title: HRO Helpdesk – Team Lead
Company: Tata Consultancy Services
Location: Bengaluru, Karnataka, India
HRO Helpdesk – Team Lead
Must-Have**
HR operations exposure
Minimum of a bachelor’s degree in accounting, Finance or
Business Administration
Act as the primary expert for HR operations including
onboarding, employee data management, benefits administration,
and HR letters issuance
Strong focus on service and working in a service delivery
environment.
Define, document, and maintain HR standard operating
procedures (SOPs) and process flows
Strong influencing skills and teamwork skills
Ensure data integrity, audits, reporting accuracy, and compliance
with governance standards
Excellent verbal and written communication skills; delivers
engaging, informative, well thought out presentations
Analytical abilities, strong judgment and management skills,
ability to work effectively with Business, HR and IT Leaders.
Strong critical thinking skills
Good-to-Have • HR helpdesk exposure
Oracle HCM exposure
SN Responsibility of / Expectations from the Role
1 Understanding the process, ensuring efficient incident resolution and maintaining customer
satisfaction by monitoring performance, balancing workloads, acting as an escalation point,
and fostering a positive customer service culture
2 Coaching Team members, conducting One on ones
4 Provides or resolves risks, issues and decisions escalated to their level
5 Preparation of monthly SLA metrics, dashboards and other required reporting
