Overview
General Manager Jobs in Illinois, United States at Millman Search
Title: General Manager
Company: Millman Search
Location: Illinois, United States
POSITION SUMMARY
Title:
General Manager
Reports To:
VP of Property Management or Regional Manager
FLSA Status:
Exempt
Position Purpose
The General Manager is responsible for the overall management and operation of the shopping center. This includes financial performance, asset management, leasing support, team leadership, and community engagement.
The role ensures the property is maintained to the highest standards, creating an environment that enhances customer satisfaction and tenant performance. The primary objective is to increase the center’s value by driving Net Operating Income (NOI).
Key Responsibilities
Operations & Property Management
- Oversee all aspects of shopping center operations and customer experience
- Maintain the physical integrity of the property, including facilities and operating systems
- Ensure compliance with all applicable government regulations
- Manage service contracts and vendor performance
- Implement risk management programs to reduce liability and cost
- Lead crisis response efforts as the primary property spokesperson
Financial Management
- Develop and execute annual budgets and business plans
- Forecast operating expenses and manage financial performance
- Aggressively control expenses while maintaining standards
- Oversee accounts receivable, collections, and cash flow protection
- Manage capital projects to ensure on-time and on-budget delivery
Leasing & Revenue Generation
- Support leasing strategies in partnership with leasing teams
- Negotiate and execute local lease amendments, renewals, and tenant deals
- Identify and drive ancillary and alternative revenue opportunities
- Protect existing income streams while developing new revenue channels
Marketing & Community Engagement
- Partner with marketing teams to develop and execute marketing plans
- Drive traffic, tenant sales, and community engagement initiatives
- Organize and host events to position the center as a community hub
- Build and maintain relationships with retailers and local stakeholders
- (government, law enforcement, businesses, and nonprofits)
Development & Asset Enhancement
- Partner with development teams on repositioning and redevelopment projects
- Support entitlement processes and oversee construction activities
- Monitor market trends, demographics, and competitive landscape
- Ensure the property is positioned for long-term growth
Team Leadership & Staff Development
- Lead, develop, and manage on-site staff
- Foster a high-performance, collaborative team environment
- Drive execution of company programs and operational standards
Tenant & Stakeholder Relations
- Maintain strong relationships with tenants and retailers
- Oversee tenant coordination, including space turnover and store openings
- Ensure timely collection of sales reports and required documentation
Reporting & Corporate Collaboration
- Prepare monthly management reports and presentations
- Communicate effectively with ownership and corporate teams
- Lead ownership meetings, including budget presentations and updates
- Support onboarding of additional properties as needed
Additional Responsibilities
- Champion sustainability initiatives and company programs
- Participate in special projects and process improvements
- Perform other duties as assigned
Qualifications & Requirements
- Bachelor’s degree preferred or equivalent experience
- Minimum 2+ years of regional shopping center management experience
- Real Estate Salesperson license preferred
- Strong leasing, negotiation, and business development skills
- Proven leadership and team management ability
- Financial acumen including budgeting, forecasting, and analysis
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with property management systems (e.g., MRI, Yardi)
- Ability to work independently and adapt to changing priorities
- Passion for retail real estate and alignment with company values
