Overview
FT Mortgage Processor Jobs in Cabot, AR at First Security Bank
Title: FT Mortgage Processor
Company: First Security Bank
Location: Cabot, AR
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
Summary
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Mortgage Processor! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will provide support to borrowers and the mortgage operations team by ordering and collecting third-party documentation necessary for the mortgage loan process. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- Must be at least 18 years of age.
- High School Diploma or GED required.
- 2+ years of mortgage processing experience with a strong understanding of all phases of loan processing in secondary market mortgage lending required.
- Additional banking experience preferred.
- Proficiency with Encompass or a comparable LOS system, Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
- Commitment to demonstrating Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday – Friday 8:00am – 5:00pm | *Extended working hours may be required.
Essential Duties And Responsibilities
Adhere to all department and company policies and procedures and follow applicable banking regulations.
- Communicate professionally with borrowers and relevant third parties to obtain the documents needed for ordering and retrieving required records.
- Serve as the primary contact for ordering, fulfilling, and evaluating third-party documents, including appraisals, title work, payoffs, insurance, flood certifications, HOA documents, and employment verifications.
- Provide proactive status updates to internal and external parties and promptly escalate delays or issues affecting third-party documentation.
- Ensure all daily, weekly, and monthly internal tasks, including ordering, retrieving, reviewing documents, and updating systems, are completed accurately and on time.
- Evaluate underwriting requirements to ensure documents meet required specifications.
- Receive, scan, upload, and accurately file documents in the Loan Origination System while maintaining organized and complete customer records.
- Collaborate effectively with cross-functional team members to ensure assigned loans are processed accurately and in a timely manner, in compliance with established policies and procedures and all applicable state and federal regulations.
- Act as a liaison between the loan processor, senior loan officer/mortgage loan originator, underwriter, mortgage lender or mortgage banker, and realtors on behalf of the applicant as needed to ensure a successful loan transaction.
- Meet deadlines and quality standards. Demonstrate responsibility for multifaceted direction and planning.
- Protect all customer information and bank operations through strict confidentiality.
- Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
- Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
- Perform additional duties as assigned by management.
SUPERVISORY RESPONSIBILITIES: None.
Soft Skills
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
