Overview
Fraud Analyst Jobs in Toronto, Ontario, Canada at J&M Group
Title: Fraud Analyst
Company: J&M Group
Location: Toronto, Ontario, Canada
- Be trained on the applications they need to work with and understand the different types of fraud cases we encounter.
- Pick up cases from a backlog of cases and review the case file.
- Retrieve account information from our collector SOR and review profile changes and transactions.
- Retrieve logs (transactions and redemption information) from SPLUNK and our supporting applications that store Redemption information to determine a resolution.
- Record details and financial implications of each case in a specific location as well as recording financial losses.
- Record case resolution in customers account with directions for frontline to action (templated).
- Send email to customer, inviting them to call the AIR MILES CARE Centre (templated).
