Overview
Financial Services Operations Enabler Jobs in Bucharest, Romania at HeyBlu
Title: Financial Services Operations Enabler
Company: HeyBlu
Location: Bucharest, Romania
HeyBlu is a Romanian e-money licensed fintech company that aims to provide financial services to customers and merchants operating in the e-commerce space. Our vision is to increase the financial power of e-commerce buyers & sellers, making a positive impact in their everyday lives. We do this by extending the purchasing power of retail shoppers in easy and convenient ways, while also helping e-commerce merchants with the capital needed to grow their business.
Being part of eMAG group, the largest e-commerce player in Romania, HeyBlu is focusing on building a financial offering for customers and merchants operating within the eMAG ecosystem by implementing an “embedded finance” approach. As part of the global Prosus group, we share the same purpose: “Improving everyday life for billions of people through technology”. In the HeyBlu team we are building an entrepreneurial, results-driven, agile, and collaborative culture based on the core values we share across the group: ownership, accountability, innovation, adaptability and customer focus.
What you’ll have to do:
We’re looking for a high-energy, versatile teammate who loves juggling strategic work and hands-on execution. If you enjoy working at the intersection of business, tech, and operations, solving diverse problems daily, and contributing to the implementation of financial products, this role is for you.
You will be the operational partner to Business Process Managers and cross-functional teams across everything related to Heyblu Pay, Merchant Cash Advance, Revolving Credit, and Merchant Payments. No two days are the same, and your responsibilities will be just as varied as our products.
Process Enabler
- Work alongside our BPMs (Business Process Managers) to implement new processes for product launches;
- Execute and monitor UATs for go-lives;
- Document processes (runbooks, SOPs) — make them clear and easy to use;
- Project tracking: keep track of what’s working, what’s blocked, and what needs escalation.
Day-to-Day Operations Hero
- Resolve special cases: blocked transactions, discrepancies, merchant escalations, disputes/chargebacks, refunds, manual corrections;
- Investigate incidents (logs, APIs, metrics) and coordinate rapid fixes.
Quality & Data Guardian
- Check KYC/AML quality with external vendors: audit sampling, track performance (turnaround times, errors, SLAs), collaborate with Legal/Compliance;
- Monitor dashboards (approval rates, payment success, disputes) and perform root cause analysis when issues arise;
- Extract and validate data (SQL, Excel) and propose what can be automated or optimized.
How we’d like you to be:
- With 4+ years of experience in any of the following: retail operations, finance operations, fintech, payments, or e-commerce marketplaces;
- With hands-on experience with API integrations, payment gateways, reconciliations, or credit product operations;
- With understanding of compliance concepts: KYC/AML, PCI-DSS, GDPR — you don’t need to be an expert, but you know why they matter;
- With hybrid mindset: able to discuss business with management and technical details with engineering in the same day;
- Comfortable with data: advanced Excel, basic SQL; able to read logs and metrics without fear;
- With experience in cross-functional projects — you may not have been a PM, but you know tracking and follow-up;
- With attention to detail, plus calm in emergencies;
- Fluent in English (C1) — we communicate with international partners and read technical documentation.
Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details!
