Overview
Financial Resilience Specialist Jobs in Rochdale, UK at Great Places Housing Association
Financial Resilience Specialist – Fixed Term (12 months)
Location:
Rochdale Salary: £34,796 Reporting to the Financial Resilience Manager, the Financial Resilience Specialist will help deliver our Customer and Communities Strategy. This role is about supporting customers who are experiencing financial hardship and helping colleagues give clear, helpful information on welfare benefits, debt advice and financial inclusion. The role will build the knowledge needed to help customers access services, develop financial confidence and take positive steps towards financial wellbeing and tenancy sustainment.
What youll be doing Providing training and coaching to customer facing colleagues so that customers receive accurate information and advice in relation to welfare benefits, debt advice, and financial inclusion matters. Supporting a caseload of customers with debt advice, advocating for customers with creditors and providing a debt adjustment service where necessary by calculating, negotiating, and acting to address problem debt in accordance with Financial Conduct Authority regulations.
To ensure that partnerships are developed and monitored with other advice agencies or support services, so that customers can be referred to, where appropriate, other services for debt, welfare and benefit advice. To collate and produce a range of guidance and tools for customers to enable them to easily access information and updates around welfare benefits, and promoting the independent resolution of issues by customers in accordance with the Service Delivery Framework.
To engage with relevant professional networks to ensure Great Places understands the risks and challenges of future policy decisions in relation to the benefits system and debt advice sector. Develop opportunities, initiatives, and projects with Community Investment Team colleagues that will seek to eradicate financial hardship in our communities. Work with the Communications team to ensure that key messages relating to financial inclusion (including welfare benefits and debt advice) are communicated internally and externally.
This is with the aim of ensuring customers are empowered to take steps to address financial hardship. Deliver advice and support to customers through home visits and telephone appointments as required to provide appropriate support. What youll need A willingness to work towards relevant professional qualifications or memberships, such as the Institute of Money Advisers qualification;
Some experience or understanding of housing, welfare benefits, debt advice, money guidance or customer support, with a willingness to develop specialist knowledge;
The ability to support, encourage and share learning with colleagues, or the confidence to develop these coaching skills with support;
Good organisation and record keeping skills, with an understanding of why confidentiality is important;
Experience of supporting people who may be vulnerable, facing challenges or experiencing financial hardship;
An interest in working with communities and helping to deliver projects that make a positive difference to a diverse range of people;
Confidence using Microsoft Office, or the ability to learn new systems and digital tools. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you Be open to learning and taking part in training to build your knowledge of financial inclusion, welfare benefits and debt advice.
Show empathy, patience and a commitment to giving customers a positive and respectful service;
Have an interest in helping customers improve their financial wellbeing, with a willingness to keep learning and developing in this area;
Ability to organise and plan your own workload;
Ability to communicate confidently with strong interpersonal skills;
Flexible and positive approach to work and the ability to work autonomously. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great…
Title: Financial Resilience Specialist
Company: Great Places Housing Association
Location: Rochdale, UK
Category:
