Overview
Director of Operations Jobs in Kuwait at Business Umbrella – Recruitment, Training, Consulting, Licensing Healthcare Education Real estate
Title: Director of Operations
Company: Business Umbrella – Recruitment, Training, Consulting, Licensing Healthcare Education Real estate
Location: Kuwait
🎯 POSITION OVERVIEW
Job Title: Operations Director
Location: Kuwait
Reports to: General Manager / Chief Executive Officer
Department: Operations
Employment Type: Full-time, Permanent💼 JOB PURPOSE
Provide strategic leadership and operational excellence across all
operational departments, ensuring delivery of exceptional
service/product quality, optimizing resource utilization, driving
continuous improvement initiatives, and achieving organizational
performance targets while maintaining highest safety and
compliance standards.
🔑 KEY RESPONSIBILITIES
Strategic Operations Leadership
Develop and implement comprehensive operational strategies
aligned with company vision and business objectives
Lead operational planning, budgeting, and resource allocation
across all departments
Drive business growth through operational excellence,
innovation, and process optimization
Collaborate with executive leadership on long-term strategic
planning and organizational development
Identify market opportunities and operational capabilities to
support business expansion
Operational Management & Excellence
Direct and coordinate service delivery/production operations
across multiple departments
Plan, organize, and oversee daily operations ensuring seamless
execution and quality standards
Implement and monitor Standard Operating Procedures (SOPs)
and operational best practices
Ensure achievement and exceeding of revenue, productivity, and
customer satisfaction targets
Establish performance metrics, KPIs, and dashboards for
operational monitoring and improvementFinancial & Budget Management
Work with General Manager to develop meaningful, achievable
operational budgets
Ensure cost control throughout operational departments and
analyze results regularly
Prepare budgets and regular profit/loss reports for operational
activities
Develop strategies to reduce operational costs and increase
profitability
Manage capital projects, refurbishments, and infrastructure
investments effectively
Quality & Service Excellence
Implement and maintain quality management systems ensuring
consistent service/product delivery
Monitor customer feedback and implement improvements to
enhance satisfaction levels
Ensure compliance with company service standards and quality
benchmarks
Respond to customer issues promptly and implement corrective
measures
Drive Net Promoter Score (NPS) and customer satisfaction
improvement initiatives
Team Leadership & Development
Provide effective leadership to operational management team
and frontline staff
Recruit, develop, and retain top talent ensuring robust
succession planning
Conduct regular performance evaluations and identify training
and development needs
Foster culture of accountability, collaboration, and continuous
improvement
Hold regular briefings and communication meetings with Heads
of DepartmentSupply Chain & Logistics Oversight
Oversee procurement, inventory management, and supply chain
operations
Coordinate with project managers and clients to meet schedules
and specifications
Optimize logistics, warehousing, and distribution networks for
efficiency
Manage vendor relationships and negotiate contracts for cost
effectiveness
Ensure supply chain resilience and business continuity planning
Health, Safety & Compliance
Ensure compliance with Kuwait health, safety, environmental,
and regulatory standards
Enforce safety protocols and policies across all operational
facilities
Participate in procedure development and maintain compliance
documentation
Conduct regular safety audits and implement corrective actions
Maintain certifications and accreditations required for
operations
Audit & Continuous Improvement
Respond to internal and external audits ensuring continuous
improvement
Implement Lean, Six Sigma, or other process improvement
methodologies
Analyze operational inefficiencies and develop action plans for
enhancement
Benchmark against industry standards and implement best
practices
Drive digital transformation and automation initiatives
Stakeholder & Client Management
Build and maintain strong client relationships ensuring long
term partnerships
Support business development, tendering, and contract
negotiation processesRepresent operations in board meetings and management
committee discussions
Coordinate with finance, sales, HR, and other departments for
integrated execution
Manage escalations and resolve complex operational challenges
📋 QUALIFICATIONS & REQUIREMENTS
Education
Essential: Bachelor's degree in Engineering, Business
Administration, Operations Management, or related field
Preferred: Master's degree (MBA/MSc Operations/Engineering
Management)
Professional certifications (PMP, Lean Six Sigma, APICS)
advantageous
Experience
Minimum: 12-15 years progressive operations experience with
at least 5-7 years in senior leadership role
Proven track record managing large-scale operations in
manufacturing, hospitality, logistics, or construction
Experience in Kuwait or GCC region highly preferred
Demonstrated success in driving operational excellence and
business transformation
Experience managing multi-site operations and cross-functional
teams
Technical Skills
Expert knowledge of operations management principles,
methodologies, and best practices
Proficiency in ERP systems, project management tools, and
operational software
Strong understanding of supply chain management, quality
systems, and process optimization
Financial acumen with ability to manage P&L and operational
budgets
Knowledge of Kuwait regulatory environment, labor law, and
industry standardsCompetencies & Attributes
Strategic Vision: Ability to translate business strategy into
operational execution
Leadership Excellence: Proven ability to inspire, lead, and
develop high-performing teams
Operational Expertise: Deep understanding of end-to-end
operations and value chain
Problem-Solving: Strong analytical and decision-making
capabilities under pressure
Communication: Excellent stakeholder management and
presentation skills (Arabic & English)
Results-Driven: Track record of achieving ambitious targets and
KPIs
Adaptability: Ability to navigate complexity and drive change in
dynamic environment
Resilience: Calm under pressure with strong crisis management
capabilities
