Overview
Director – Client Relationships Jobs in Sharq, Al Asimah, Kuwait at First Abu Dhabi Bank (FAB)
Title: Director – Client Relationships
Company: First Abu Dhabi Bank (FAB)
Location: Sharq, Al Asimah, Kuwait
JOB PURPOSE:
To manage and grow large account portfolios and client relationships for assigned portfolio; improve service quality levels and supervise the subordinates’ day-to-day activities and client interactions to ensure that the team’s objectives are constantly met and its revenue targets achieved, while maintaining client satisfaction and portfolio credit quality.
Client targets CIB:
- Client Group minimum turnover: AED150m p.a.
- Relationship minimum revenue: >AED150k p.a.
- Minimum Facility size: AED 50m
- Includes non-borrowing clients where:
- Min deposit of >AED1m, or
- Min Bank revenues >25k p.a.
- Smaller local corporates on case to case basis
KEY ACCOUNTABILITIES:
Client and Market Analysis
- Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.
Client Relationship Management
- Originate new business opportunities with target clients across banking products
- Develop Term Sheet, Information Memorandum, financial modelling, mandate letter….etc.;
- Examine & resolve credit, market and operational risk aspects of the transactions in collaboration with products and enablement units.
- Pitch, review , negotiate and conclude deals .
- Motivate, Develop and Coach team members.
- Maintain the credit quality of the clients relationships within the Portfolio to an acceptable level set by the Bank’s management.
- Achieve individual and team financial performance targets.
- Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients.
- Ensure Account Plans are prepared and maintained for all key clients.
- Ensure all clients’ files /documents are maintained.
- Ensure all credit reviews are submitted on time and agreed conditions are met.
- Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements
Day-to-Day Activities
- Assist the Unit Head in the day-to-day administrative and transactional activities such as client calls, documentation follow up, updating pipeline, and any other activities in the unit/team to ensure continuity of work and the delivery of effective and high quality outputs.
- Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.
Policies, Systems, Processes, and Procedures
- Follow all relevant policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
MIS and Reports
- Assist in the preparation of timely and accurate statements and reports to meet the unit’s requirements, policies, and standards.
QUALIFICATIONS & EXPERIENCE:
Minimum Qualification
- Bachelor’s degree in Finance or related discipline is preferred.
- Master’s degree in Business Administration is preferred.
Knowledge, Skills, and Attributes:
- Knowledge of the banking sector, and FAB’s products and business strategies
- Ability to work under pressure and adjust quickly to changing priorities
- Computer proficiency
- Ability to analyze and research information
- Banking software systems proficiency
- Data analysis and financial modelling skills
- Credit analysis and FOREX skills
- Communication skills
Minimum Experience
- 6 years of experience in corporate banking or a similar area preferably managing client relationships
