Overview
Director, Account Management Jobs in United States at Jobgether
Title: Director, Account Management
Company: Jobgether
Location: United States
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Account Management in United States.
This leadership role is responsible for driving post-sale revenue performance across a large, complex customer portfolio in the restaurant technology space. You will oversee renewal, retention, expansion, and reactivation strategies, ensuring customers consistently realize value from a rapidly evolving product suite. Acting as both a strategic operator and team leader, you will shape the structure, playbooks, and operating cadence of a modern Account Management function. The role requires close collaboration with Sales, Product, Marketing, Finance, and Support teams to align on customer lifecycle ownership and revenue outcomes. You will lead a distributed team of managers and individual contributors, guiding performance across thousands of restaurant partners. This is a high-impact opportunity for a leader who can combine commercial rigor with a customer-first, hospitality-driven mindset.
Accountabilities
- Own gross and net revenue retention across a large restaurant customer base, building a predictable and scalable renewal and expansion engine.
- Lead, coach, and develop a team of managers and individual contributors responsible for account management and customer success.
- Design and execute renewal strategies across annual and monthly contract models, including negotiations, engagement, and downgrade prevention.
- Build and operationalize cross-sell and upsell motions aligned with product offerings, including enablement, qualification frameworks, and playbooks.
- Develop account health scoring systems and early warning indicators to proactively reduce churn and identify at-risk customers.
- Drive product adoption and value realization in partnership with Product, Marketing, and Lifecycle teams.
- Establish forecasting discipline for renewals, churn, and expansion, ensuring accurate revenue predictability for leadership planning.
- Identify systemic drivers of churn and lead cross-functional initiatives to improve retention, onboarding, and customer experience.
- Partner with Sales, Finance, Billing, and Product teams to align lifecycle ownership and revenue strategy across the organization.
- Deliver a comprehensive Account Management strategy covering retention, expansion, and adoption targets with clear operational execution plans.
Requirements
- 8+ years of experience in Account Management, Customer Success, or post-sale revenue roles, including 4+ years in leadership roles managing teams.
- Proven ownership of net revenue retention (NRR) and gross revenue retention (GRR) in a SaaS or subscription-based business.
- Experience managing complex renewal motions across both annual and monthly contract structures.
- Demonstrated success building retention frameworks, account health scoring systems, and churn reduction strategies.
- Strong forecasting skills with the ability to build accurate, repeatable revenue models.
- Experience driving product adoption and expansion revenue through cross-sell and upsell programs.
- Strong data fluency with retention and growth metrics such as churn, NRR, GRR, and expansion ARR.
- Excellent cross-functional leadership skills across Sales, Product, Marketing, Finance, and Operations teams.
- Strong executive presence with experience presenting strategies and performance to senior leadership.
- Customer-first mindset combined with strong commercial discipline and revenue accountability.
- Experience in SaaS, subscription, or restaurant/food tech industries strongly preferred.
- Proficiency with CRM and customer success tools such as Salesforce and Gainsight or similar platforms.
Benefits
- Competitive base salary range of $160,000-$231,000 plus performance-based bonus eligibility
- Unlimited paid time off and strong work-life balance support
- Comprehensive medical, dental, and vision insurance coverage
- Mental health and wellness support programs
- 401(k) retirement plan with employer matching
- Equity participation through employee stock incentive plan
- Paid parental leave and family bonding benefits
- Tuition reimbursement and student loan assistance programs
- Remote-first work environment with flexibility
- Strong culture of inclusion, recognition, and employee development
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
