Overview
Debtors Administrator/Clerk Jobs in Cape Town, Western Cape, South Africa at Travelstart
Title: Debtors Administrator/Clerk
Company: Travelstart
Location: Cape Town, Western Cape, South Africa
Our Club Travel team is looking for an experienced Debtors Administrator/Clerk!
About The Role
The Debtors Administrator/Clerk is responsible for managing customer accounts, processing invoices, following up on outstanding payments, and ensuring accurate debtor reconciliations. This role requires strong administrative skills, high attention to detail, and the ability to manage travel systems and high-volume accounts efficiently.
Duties & Responsibilities
Invoicing & Payments:
- Accurately process and issue customer invoices
- Allocate received payments to the correct debtor accounts
- Process credit notes, refunds, and account adjustments
- Ensure all transactions are captured correctly and timeously
Collections & Debtor Management
- Follow up on outstanding accounts via email and other communication channels
- Prepare debtor age analysis reports
- Monitor overdue accounts and assist in reducing debtor days
- Escalate unresolved or high-risk accounts where necessary
Reconciliation & Query Resolution
- Perform debtor reconciliations and maintain accurate account balances
- Investigate and resolve account queries and discrepancies
- Assist with dispute resolution relating to invoices and payments
Record Maintenance & Administration
- Maintain accurate and up-to-date customer account records
- Ensure all supporting documentation is correctly filed and stored electronically
- Capture and maintain accurate data on accounting systems
Communication & Stakeholder Engagement
- Liaise with clients, consultants, and internal departments regarding account matters
- Provide professional and efficient customer service when handling account queries
Reporting & Compliance
- Assist with month-end procedures and reporting requirements
- Ensure compliance with company financial policies and procedures
- Support the finance team with ad hoc administrative duties as required
Qualifications & Experience
- Grade 12 / Matric
- Relevant finance or accounting qualification advantageous
- Previous debtors/accounts receivable experience, preferably within the travel industry
- Proficiency in PROCON (essential)
- Strong Microsoft Excel skills
Skills & Competencies
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- Strong communication and customer service skills
- Ability to work under pressure and meet deadlines
- Good problem-solving and reconciliation skills
- Ability to manage high-volume accounts effectively
- Team player with a proactive and professional attitude
About Club Travel
The Finance Team serves to support the ClubTravel B2B business, by effectively fulfilling these responsibilities and demonstrating the required knowledge, skills, and competencies, the Debtors Team Leader will contribute significantly to the financial success and sustainability of the Club Travel Group.
