Overview
Country Head KSA Jobs in Riyadh, Saudi Arabia at Wyndham Hotels & Resorts EMEA
Title: Country Head KSA
Company: Wyndham Hotels & Resorts EMEA
Location: Riyadh, Saudi Arabia
Ready to shape the future of Wyndham in Saudi Arabia?
We are seeking a dynamic and commercially driven Country Head KSA that will lead the franchise operations and grow of our hotel portfolio in Kingdom of Saudia Arabia.
This pivotal role combines franchise operations, business development, and commercial performance leadership, ensuring our hotels deliver exceptional results across revenue, quality, guest experience, and brand standards. You will work closely with owners, franchise partners, and internal teams to drive sustainable growth and elevate brand presence across the region.
Key responsibilities can be defined in three main areas:
Operational Excellence:
With regard to Franchise Operations, the role holder will maintain and nurture positive relationships with our owners and franchise partners and through their entire team ensure that key objectives are met in order to drive revenue, sustained hotel performance, consistent quality, operational excellence, legal compliance, brand engagement and new openings support.
Net Room Growth:
The role holder will be responsible for supporting the Development Team in aspects of business development with a particular focus on the nurturing of relationships with existing and potential new business partners. The role holder will also be responsible for screening projects according to the overall development strategy for the Company within the wider EMEA region.
Commercial & Contribution:
They will be accountable for partnering with Commercial colleagues in order to deliver brand contribution goals and objectives.
What you’ll be doing
Franchise Operations & Performance Excellence
- Act as the primary relationship owner for hotel owners, management companies, and property leadership teams
- Drive hotel performance through data-driven analysis, action planning, and regular business reviews
- Conduct on-site visits, identify improvement opportunities, and ensure execution of agreed plans
- Support new hotel openings, ensuring they launch to brand expectations
- Oversee brand compliance, quality assurance, and service delivery standards
- Deliver training programs and support adoption of operational tools and brand initiatives
- Monitor KPIs including guest satisfaction (OSAT/NPS), revenue performance, and compliance metrics2. Business Development & Network Growth
- Expand brand presence in Saudi Arabia by identifying and securing new franchise and management opportunities
- Build and maintain strong relationships with existing and prospective owners and partners
- Evaluate new projects in line with regional strategy, including feasibility assessments and due diligence
- Support the approval process for new developments and ensure alignment with company standards
Business Development & Network Growth
- Expand brand presence in Saudi Arabia by identifying and securing new franchise and management opportunities
- Build and maintain strong relationships with existing and prospective owners and partners
- Evaluate new projects in line with regional strategy, including feasibility assessments and due diligence
- Support the approval process for new developments and ensure alignment with company standards
Commercial & Financial Contribution
- Partner with regional commercial teams to drive revenue growth and brand contribution
- Identify opportunities to improve RevPAR performance and market positioning
- Collaborate with hotel sales and revenue teams to implement targeted commercial strategies
- Contribute to overall financial performance, including forecasting and budget alignment
Leadership & Representation
- Serve as a senior ambassador for our brands across Saudi Arabia
- Inspire and influence stakeholders through strong leadership and relationship management
- Represent the company at industry events and networking opportunities
- Champion company values and initiatives, including sustainability and community engagement
Why this role is exciting
This role offers a unique combination of operational excellence and hotel development.
You’re not just managing hotels—you’re shaping a market, growing a network, and driving business transformation in one of the world’s most dynamic countries.
What we’re looking for
Background:
- The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience
- Expertise in franchising or hotel management and an in-depth understanding of the hospitality sector are essential.
- Significant experience with an emphasis in one or more of the following: hotel operations or commercial leadership
- Experience in a senior management position from an international corporate environment with responsibility for planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required.
- Experience with direct P&L responsibility for revenues and GOP / EBITDA
- Previous experience in the hospitality arena both domestically internationally is essential, ideally with exposure to multiple brands in a multi-unit or regional role.
- Good experience of the KSA market
- Highly developed analytical skills
- Extensive senior leadership and people management experience
- Fluency in English & Arabic are essential.
Skills & Competencies:
- Exceptional relationship-building and influencing skills
- Strong commercial and financial acumen
- Data-driven decision-making and analytical capability
- Excellent communication and presentation skills
- Ability to lead change, drive performance, and manage complexity
- High levels of integrity, adaptability, and cultural awareness
You’ll thrive here if you are
- A relationship builder who can influence and collaborate with senior stakeholders, from hotel owners to executive leadership
- Commercially minded, with a strong instinct for identifying opportunities to improve performance and drive revenue growth
- Equally comfortable with strategy and execution, able to move seamlessly from big-picture thinking to hands-on delivery
- Data-driven and analytical, using insights to inform decisions and create impactful action plans
- A natural problem-solver, who enjoys tackling complex challenges across multiple properties and stakeholders
- Entrepreneurial and growth-focused, motivated by expanding a portfolio and developing new business opportunities
- Resilient and adaptable, thriving in a fast-paced, evolving market environment
- A confident communicator, able to present, challenge, and inspire with clarity and credibility
- Culturally aware and collaborative, with the ability to build trust across diverse markets and teams
- Passionate about hospitality, with a genuine commitment to quality, guest experience, and brand excellence
- A personable and grounded individual who embodies our Count On Me Service Culture
