Consultant, Wills and Trust Resource Group Jobs in Toronto, Canada at Royal Bank of Canada
Job Description
What is the opportunity? As a member of the Wills and Trusts Resource Group (WTRG), the Consultant will be part of the principal resource facility providing technical assistance, analysis and recommendations to Canadian Wealth Management partners on various estate and trust account and disbursement issues. The position will support revenue generation through retention of funds by improving the client experience on estate settlements and the opening of new estate and trust accounts, and will help minimize risk and promote consistency in business practices across Canadian Wealth Management.
What will you do?
Critically analyze, review and interpret wills and trust agreements submitted to WTRG related to the opening or change in an estate or trust account to identify issues and to provide a standardized summary of relevant information for the ongoing use by the business, utilizing knowledge of relevant jurisdictional laws and principles
Analyze estate and trust issues raised by Canadian Wealth Management Operations utilizing knowledge of relevant jurisdictional laws and principles
Make reasoned and informed recommendations to the Manager relating to the support of trust, estate and joint accounts and incapacity issues, including but not limited to proper disbursements, succession of trustees, issues related to registered plans, disputes and complaints regarding a specific account and all related issues surrounding trust and estate account
Prioritize escalation of estate and trust account issues based on urgency of issue to provide timely responses
Identify business risks, legal risks on any account escalated to WTRG and escalate issue to the Manager and to the appropriate resource function
Play active role in developing relationship with business partners and providing a positive client experience
Accountable to remain current in developments in the area of estate and trust law
Identify trends in E&T related account issues and to assist the business in developing policies and procedures
What do you need to succeed?
Must haves:
3+ years’ experience in the estate and trust industry or legal training
Ability to work well independently as well as in a team environment. Demonstrated ability to self-manage, think independently and analyze complex issues
Strong interpersonal skills, time management skills, ability to work under pressure, sound judgment and problem-solving skills
Excellent written, verbal and electronic communication skills
Willingness to participate in continued learning of common law estate and trust concepts and principles
Nice-to-have:
Interest in attaining trust designation (TEP, CETA)
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.
RBC is presently inviting candidates to apply for future vacancies. Applying to this posting allows you to express your interest in future career opportunities lified applicants may be contacted to review their resume in more detail.
WMRT
WMRT
Job Skills
Client Counseling, Customer Needs, Customer Service, Customer Service Management, Group Problem Solving, Long Term Planning, Multi-Level Communication, Product Services
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:
TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job…
Title: Consultant, Wills and Trust Resource Group
Company: Royal Bank of Canada
Location: Toronto, Canada
Category:
