Overview
Collections Officer (BDO Insurance) Jobs in Manila, National Capital Region, Philippines at BDO Unibank
Title: Collections Officer (BDO Insurance)
Company: BDO Unibank
Location: Manila, National Capital Region, Philippines
The Collection Officer handles collection and monitoring of premium receivables and ensures immediate follow up of unpaid accounts to meet agreed credit term/credit term extension/grace period with Insurers.
The duties and responsibilities we will trust you with:
- Handles actual collection of premium receivables for assigned market segment. Initiate follow-up with the client and update of collection effort in the system. Comply with Quality Assurance standards on timeliness and completeness of collection effort.
- Follows through and monitors receivable for collections based on marketing diary and/or clients commitment date of payment.
- Evaluates unapplied payments and recommends payment applications and/or reinstatements. Ensures proper documentation and approval of reinstatement requests.
- Ensures Pos Dated Checks are within the approved credit terms. PDCs with due dates beyond the credit term should be supported by a documented acceptance of the Insurer. Disapproved PDCs are coordinated with Marketing units and the assured.
- Monitors installment schedules and ensures installment payments are received prior the due date. Coordinates remittance schedule with the Remittance unit and the Insurer. Refers possible defaults to Marketing units prior the due date to secure a credit term extension or a restructured schedule. Coordinates default installment accounts up to the level of the Marketing Unit Head for disposition and assistance.
- Generates account receivable aging report per market category to determine outstanding accounts.
- Tags and sends out SOAs. Prepares manual SOA and/or summary listing of accounts, likewise, as requested by clients and Marketing Team.
- Requests advance issuance of Acknowledgement Receipt (AR) from Cashiering Unit, which shall be provided to client upon scheduled pick-up payment.
- Assists clients with their concerns/queries and coordinates such to Marketing and other units for proper handling/resolution.
- Initiates client visits as necessary to attend to and resolve issues/concerns up to the extent of arranging for payment or settlement.
- Timely and accurate submission of Mancom and regulatory reports
- Reports to Collections Team Lead on the status of AR balances on a bi-monthly basis or as necessary.
- Prepares AR monthly listing/schedules to be submitted to Marketing/AO for information and assistance.
- Participate in company projects, enhancements, user acceptance testing, bank-wide endeavors, and other official and social activities as required.
The qualifications you should have are:
- Bachelor's degree holder
- At least 3 years of experience in collection, preferably in insurance
Candidate must be willing to work onsite daily in Ortigas.
