Overview
Collections Agent Jobs in Randburg, South Africa at Network Finance
Location: Randburg
A well-established organisation within the education sector is seeking a Collections Controller to join their Accounts Receivable team. This role is focused on managing and recovering outstanding fees from account holders, ensuring effective debt collection while maintaining a professional and customer-focused approach. This role is based on Sandton.
Key Responsibilities:
Debt Management & System Administration
- Contact account holders at the start of the year to establish and agree on payment terms (monthly, termly, or once-off).
- Accurately capture and maintain payment agreements on the debt management system.
- Update account holder details and ensure all information remains current and accurate.
- Maintain consistent communication records through internal tracking systems.
Debt Collection
- Monitor accounts monthly to identify and manage outstanding balances.
- Execute collection activities in line with a structured call schedule.
- Engage with account holders to discuss overdue accounts and negotiate payment arrangements.
- Implement appropriate recovery strategies, including payment plans and deadlines.
- Manage and follow up on broken payment arrangements within set time frames.
Outstanding Debt Tracking
- Proactively follow up on all overdue accounts and ensure timely collections.
- Verify payments received and follow up within specified timelines where payments are not honoured.
- Escalate and implement account holds in line with internal processes and management guidance.
Job Experience and
Skills Required:
- Grade 12 / National Senior Certificate (NQF Level
4) - Minimum 3 years’ experience in a collections or debt recovery role
- At least 1 year’s experience in a shared services environment
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Title: Collections Agent
Company: Network Finance
Location: Randburg, South Africa
Category:
