Overview
Collections Agent; B2B Jobs in Atlanta, USA at Kforce Inc
Position: Collections Agent (B2B)
Responsibilities
The Collections Agent will manage a portfolio of commercial (B2B) accounts and serve as the primary point of contact for customers with past‑due balances. The goal is to recover outstanding revenue while maintaining strong relationships with professional trade partners. The contractor will manage the full delinquency lifecycle, including customer outreach, dispute resolution, payment negotiation, and preparation of accounts for legal escalation or lien action when necessary.
- Conduct high‑volume outbound calls and emails to customers with past‑due balances
- Negotiate payment terms and secure commitments
- Follow up to ensure agreed payments are received
- Research and resolve billing discrepancies impacting payment
- Address missing purchase orders (POs) and proof‑of‑delivery (POD) issues
- Coordinate with internal teams to remove payment barriers
- Review aging reports to identify high‑risk accounts
- Recommend and implement appropriate collection actions
- Place accounts on credit hold per policy and notify Sales of status changes
- Identify accounts that have exhausted internal collection efforts
- Track job‑specific lien deadlines and requirements
- Collect and organize documentation for preliminary notices or lien filings
- Prepare complete credit files for referral to agencies or legal counsel
- Maintain accurate, timely, and legally defensible collection notes
- Ensure all activity is properly recorded in ERP and credit systems
Requirements
- Experience in a similar collections role, or significant knowledge, experience, and abilities to successfully perform the responsibilities listed
- Relevant education and/or training will be considered a plus
Compensation & Benefits
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note:
Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity/Affirmative Action Statement
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Title: Collections Agent; B2B
Company: Kforce Inc
Location: Atlanta, USA
Category:
