Overview
Client Relationship Manager Jobs in Abu Dhabi Emirate, United Arab Emirates at ACCEL HUMAN RESOURCE CONSULTANTS
Title: Client Relationship Manager
Company: ACCEL HUMAN RESOURCE CONSULTANTS
Location: Abu Dhabi Emirate, United Arab Emirates
JOB PURPOSE
Responsible for partner relationship management activities that include account management processes, managing relationships with clients and partners, contract negotiation and closing, product demonstration and SLAs for existing and new product service and functions to provide product and customer improvements.
Responsibilities
Product and Partner Alignment Requirements
Build, maintain, and improve existing and new relationships with our clients and partners.
Be a point of contact for our clients & partners and handle any complaints, questions, or concerns swiftly, professionally, and effectively.
Gain a deep understanding of our product and become an ambassador for our brand.
Create and manage proactive management partner relationships to improve quality, cost, delivery and innovative performances.
Implement competitive advantage mechanism by improving communication and collaboration practices to lead to quality products and services with tracking and measurements of key success targets
Educate and inform clients about the company’s products and services.
Attend to client complaints and resolve issues promptly.
Conduct client satisfaction surveys and recommend ways of improving client satisfaction
Work with internal departments to ensure company meets clients’ expectations
Evaluate the partner’s capabilities to meet current and future demands
Negotiate and close contracts & agreements to maximize profits with clients and partners.
Identify challenges, risks and barriers and look for ways to improve the working relationships to increase efficiencies and effectiveness
Stakeholder Management
Build and maintain strong and long-lasting client relationships through structured stakeholder management plans and tracking
Act as representative for company to ensure customer service targets met to improve the clients and partners experience
Create partner segmentation matrix for resources and technical requirements
Reporting
Conduct weekly and month end reports
Maintain a stakeholder matrix and conduct gap analysis
Qualifications:
Bachelor’s degree in Business, Finance or Economics
Chartered Institute of Procurement and Supply (CIPS) certification is an asset
MBA or Master’s Degree in relevant field an asset
Preferred Experience:
8-10 years of experience, preferably with blue chip companies in following industries: insurance, banking, management or technical consulting
Job-Specific Skills:
Excellent communications skills
Solid experience on CRM software (Salesforce, MS Dynamics, etc)
Excellent MS word, excel and power point skills
