Overview
Chief Operating Officer – Formulation Factory Jobs in San Juan, Puerto Rico at Spyglass Ops
Title: Chief Operating Officer – Formulation Factory
Company: Spyglass Ops
Location: San Juan, Puerto Rico
Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.
WHO WE ARE
Formulation Factory exists to fight the mental health epidemic – one formula, one community, one person at a time.
The world is noisier than ever – and is changing at an unprecedented rate. People are more connected but more isolated. More informed but more overwhelmed. More options but less clarity on what actually works. We believe the foundation of everything – relationships, careers, ambition, presence – starts with your body and how you feel. And right now, too many people don't feel like themselves.
At 17, our founder nearly died in an ATV accident. The years that followed were defined by recovery – and a search for anything that would help him feel like himself again. Supplements became a turning point, but finding ones that actually worked meant navigating an industry built on proprietary blends, misleading labels, and formulas designed to sell, not to serve.
So he built the opposite. Every Formulation Factory product has full ingredient transparency, research backed doses, and third-party testing on every single lot. No hidden formulas. No unnecessary fillers. No guessing whether what's on the label is what's in the bottle.
In less than two years, over 250,000 customers have trusted us with their health – because when you build products that actually work, people notice.
Our mission goes beyond supplements. We are building a community around mental health, performance, and personal growth – and raising the standard of what people should expect from this industry.
Our Core Values are:
- Radical Honesty: We deliver transparent, direct feedback without ego. We tell the truth about our products, our numbers, and each other, even when it is uncomfortable.
- Relentless Drive: We are obsessively committed to growth, optimization, and outworking the problem in front of us. Good enough is never the bar.
- Selfless Service: We put the mission, the customer, and the team ahead of ourselves. We win when the community we serve wins.
If our culture and mission does not resonate with you, please do not bother applying.
JOB DESCRIPTION
The Formulation Factory team is looking for a high-caliber, systems-minded Chief Operating Officer with a proven track record scaling direct-to-consumer supplement or consumer packaged goods brands through rapid growth. This is a critical leadership role for someone who can architect the operational, financial, and cultural infrastructure required to take Formulation Factory from $9M to $20M+ in annual revenue.
You will be the strategic operator who brings order, automation, and scalable systems to a fast-moving, founder-led business. Your work will directly enable the CEO to step out of daily execution and refocus on top-line growth, product innovation, and brand vision. The application code word is EMPOWER.
The COO is a highly skilled strategic thinker who anticipates and solves problems in a self-directed way. They empower and build a team around them to move fast while maintaining culture and quality. You will lead Formulation Factory through a chapter of rapid scale, system-building, and organizational formalization in close collaboration with the CEO.
This is a full-time position. Given the critical nature of this role, we host a rigorous, 4-part application process to ensure the right fit.
WHAT MAKES THIS ROLE UNIQUE
You are stepping into a business with strong product-market fit, a passionate team, and significant growth momentum. What it needs now is an operational architect who can formalize the foundation and build the infrastructure to support the next stage of scale.
Your success will be measured by one ultimate outcome: enabling the CEO to step out of daily operations while the business runs as a self-managing machine capable of scaling past $20M. You will work with leadership to establish clear 30/60/90/180-day milestones, operating cadences, and decision-making frameworks during your first 90 days.
This role requires someone who can match the CEO's cognitive speed, advocate with conviction when strategic direction is at stake, and serve as a structural partner to the team so execution stays focused and planned.
RESPONSIBILITIES (TASKS ASSOCIATED WITH THE ROLE):
Strategic Leadership & CEO Partnership
- Partner with CEO to execute vision and scale from $9M to $20M+
- Turn growth goals into strategic plans, OKRs, and milestones
- Provide data-driven challenge when priorities drift
- Balance a visionary founder so they focus on growth and product
- Deliver clear updates on operations, financials, and initiatives
Systems Architecture & Automation
- Audit Notion, Google Drive, and Slack; build an integrated operating system
- Replace manual tracking with automation and reporting
- Implement inventory software across 3PLs, AWD, and Amazon
- Build real-time dashboards across departments
- Create scalable SOPs so CEO exits daily operations
Financial Oversight & Forecasting
- Own P&L and financial visibility
- Forecast 12-week cash flow and growth budgets
- Keep labor costs within 10–15% of revenue
- Evaluate major spending against priorities
- Replace delayed reports with live dashboards
HR, Compliance & Workforce Formalization
- Move global contractors to compliant payroll systems
- Build compensation bands, onboarding, and performance management
- Implement PIPs and documented accountability processes
- Build HR systems for future headcount growth
Supply Chain & Regulatory Oversight
- Oversee fulfillment across Amazon, Shopify, TikTok Shop, and new channels
- Ensure FDA, Prop 65, and future compliance readiness
- Manage 3PL, manufacturer, and supplier relationships
- Protect inventory, cash flow, and retail partnerships through alignment
Team Leadership & Culture
- Recruit, manage, promote, and train top talent
- Unite siloed leaders into one aligned leadership team
- Build a culture of coaching, clear metrics, and safety
- Hold teams accountable for targets and outcomes
- Lead difficult conversations that drive results
REQUIREMENTS (EXPECTED PROFICIENCIES):
Experience Requirements (Non-Negotiable)
- Proven record scaling a DTC brand from $10M to $20M+
- Deep expertise in Amazon FBA, Shopify, and TikTok Shop
- Experience fixing fragmented tech stacks with automation
- Strong P&L ownership, cash flow forecasting, and budgeting
- Experience moving contractors to compliant global payroll systems
- Background in regulated fulfillment environments (FDA, Prop 65)
- Supplements, CPG, wellness, or adjacent category experience preferred
Core Competencies
- Systems architecture that reduces founder dependence
- Strong FP&A and real-time reporting skills
- Data-driven decision making with dashboards and KPIs
- Change management in founder-led environments
- Outcome-based leadership focused on results
- Growth mindset for next-stage scale
Critical Soft Skills (Deal-Breakers)
- High cognitive speed and strong output
- Confidence to challenge direction using data
- Ability to lead accountability and strategic conversations clearly
- Emotional intelligence that builds trust and safety
- Thrives in fast-moving, founder-led environments
- Direct communicator who aligns founder, leaders, and team
Technical Requirements
- Strong detail, organization, and time management
- Comfortable managing remote teams across time zones
- Self-starter with strong ownership of schedule and deadlines
- Fast learner of new tools and systems
- Strong verbal and written English communication
- Available during ET collaboration hours
Mindset & Cultural Fit
- You hold yourself accountable to the highest standards of performance and are resilient in the face of obstacles
- You thrive in fast-changing, startup-like environments where it is all hands on deck
- You are comfortable with ambiguity during periods of rapid transformation
- You are a self-starter comfortable working remotely with autonomy
- You genuinely connect with a mental health and transparency-driven brand mission
WHAT SUCCESS LOOKS LIKE
- 30 Days: Complete onboarding, build relationships with CEO and leadership team, audit current systems, financials, and workforce structure
- 60 Days: Establish operational dashboards, begin workforce compliance migration, and deliver strategic operating plan
- 90 Days: Roll out integrated systems architecture, formalize performance management, and align leadership team around clear OKRs
- 180 Days: CEO meaningfully extracted from daily operations, financial infrastructure delivering real-time visibility, and business running on scalable systems positioned for $20M+
BENEFITS
- Salary Range: $150,000 to $200,000 + bonus structure commensurate with experience
- Role Type: 1099 to Start and looking to pivot to W2 in 2026
- Alignment across the benefit package expected at the conclusion of Q2
- Unlimited PTO aligned with role ownership and the ability to effectively delegate during time off.
- This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching.
HOW TO APPLY
If you are interested in this position, please submit an application at the following link.
https://recruiterflow.com/db_5f712a22c33a3d8ff14e412f5e6ab747/jobs/9
Our team will review your application and get back to you shortly. We look forward to hearing from you!
DISCLAIMER:
Spyglass Ops is an authorized representative of Formulation Factory. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full-time, salaried, leadership positions within growing business. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.
