Overview
Business Operations Manager Jobs in Valletta, Malta at Lockton
Title: Business Operations Manager
Company: Lockton
Location: Valletta, Malta
Your Responsibilities
About the Role
The responsibilities include, but are not limited to, the following:
- Support the CEO and senior management in ensuring that Lockton’s Policies and Procedures are clearly understood and effectively implemented.
- Lead the annual budgeting process efficiently and in a timely manner. Monitor financial performance against budget, liaising with the central Finance team as needed and work with leadership to address variances with appropriate action plans.
- Coordinate Internal and External Audit activities.
- Carry out and report monthly QAFAs (Quality Assurance File Audits) in conjunction with the Compliance Officer.
- Effective adoption and implementation of Group and Company policies and procedures.
- Work with the UK Branch Manager and provide support in oversight and monitoring of Branch activity. This may require occasional travel to the UK.
- Support coordination and oversight of outsourcing agreements and supplier documentation.
- Coordinate local insurance policy renewals.
- Maintenance of Business Continuity and other business‑critical plans and co-ordination of any testing.
- Work closely with the CEO and HR Business Partner to support HR initiatives, and development.
- Ensure compliance with health and safety procedures and workplace standards.
- Coordinate provision of management information required for Exec meetings.
Qualifications
About You — Knowledge & Expertise
- Excellent interpersonal skills with the ability to build and maintain strong relationships with stakeholders and Associates.
- Strong understanding of internal company functions and the ability to navigate relevant support functions effectively.
- Effective delegation, time management, and prioritisation skills.
- Commitment to personal and team performance to the highest standards.
- Ability to compile, analyse, and interpret financial data to support decision‑making.
- Strong problem‑solving skills, including handling complex or unusual issues and developing actionable solutions in partnership with senior leadership.
- Competence in developing and implementing internal controls and procedures to support operational excellence and client satisfaction.
- High attention to detail with strong analytical capabilities.
- Ability to prepare high‑quality reports on a monthly or ad‑hoc basis.
- Proficiency in Microsoft Office (Word, Excel, Outlook), including intermediate spreadsheet/database skills.
- Willingness to continue learning through formal and informal development opportunities.
- Knowledge of commercial insurance products and London market insurance processes will be considered an asset.
Salary & Benefits
- Competitive salary and bonus.
- Car allowance.
- Agile working policy.
- Statutory holidays plus one additional day for your birthday (to be taken within one week either side).
- Additional benefits including Private Medical Insurance and Life Cover.
