Overview
Business Operations Manager Jobs in Nashville, TN at Smart Reimbursement Inc.
Title: Business Operations Manager
Company: Smart Reimbursement Inc.
Location: Nashville, TN
BUSINESS OPERATIONS MANAGER
Nashville, TN (Hybrid – East Nashville)
About Us
Smart Reimbursement is a specialized healthcare reimbursement advisory firm serving some of the nation's leading hospital systems. We're a small, high-performing team that's been profitable since 2011 with near-total client retention. Our office is in a great building in East Nashville with community perks and a collaborative environment.
The Role
We're looking for a Business Operations Manager to run the day-to-day operational, administrative, and sales support functions of the company. This is a dedicated, long-term position – not a freelance engagement. You'll work directly with the founder, have real ownership of critical business functions, and be a core part of a small team.
We're flexible on structure. This role can be either part-time (25-30 hours per week) or full-time, depending on the right candidate's availability and life situation. Either way, the schedule is hybrid with flexibility built in.
What You'll Do
Operations and Finance
– Manage accounts receivable and accounts payable, including client invoicing, collections follow-up, and vendor payments
– Administer payroll through Gusto, including onboarding, benefits coordination, and payroll processing
– Track revenue, maintain financial dashboards, and support the CPA with bookkeeping and tax preparation materials
– Coordinate with external partners including accountants, attorneys, IT support, and insurance providers
Sales Support and Pipeline Management
– Manage the sales pipeline – track prospects, follow up on leads, and maintain status visibility on all active opportunities
– Schedule meetings with prospects on behalf of the founder, including coordinating calendars and sending invitations from the founder's email
– Prepare and polish client pitch decks and meeting materials ahead of sales calls
– Handle post-meeting follow-up, proposal tracking, and procurement coordination for new clients
– Client onboarding logistics – vendor registration forms, W-9s, insurance certificates, and related administrative requirements
Contracts and Client Administration
– Support contract management – tracking, coordinating execution, and managing the back-and-forth with client legal and finance teams
– Manage client renewals – tracking timelines, preparing renewal materials, and coordinating renewal communications
– Handle client-facing correspondence with a professional, polished tone
Internal Operations
– Manage the founder's work email and calendar, prioritizing communications and ensuring timely follow-up
– Maintain internal documentation – employee handbook, company policies, compliance records, and organized file management in Dropbox
– Handle light HR functions – PTO tracking, benefits administration, onboarding new team members
– Recruiting coordination – screening resumes, scheduling interviews, managing job postings, and supporting the hiring process
– Occasional travel booking and expense report processing
What We're Looking For
Required
– 3+ years of experience in business operations, office management, or business administration, including organization and tracking of various business metrics
– Hands-on experience with Gusto (strongly preferred), AP/AR, and basic financial operations
– Proficiency with Dropbox, Microsoft Outlook, and Excel, Powerpoint
– EXCEPTIONAL organizational skills and attention to detail
– Sound judgment and discretion – this role involves access to sensitive financial and business information, including company email and bank accounts
– Ability to work independently and solve problems without step-by-step instructions
– Professional written communication skills, particularly for client-facing correspondence
– Prior experience at a small company is a strong plus
Bonus
– Experience using AI tools like Claude or Replit to automate business processes and tasks, draft communications, and organize information.
– Experience with sales operations, basic CRM management, or pipeline tracking
– Experience in healthcare or professional services
– Familiarity with Asana or similar project management tools
This is a dedicated position, not a freelance role. We're looking for someone who will make SRI their primary professional commitment during working hours.
Compensation
If Part-Time (25-30 hours per week)
– $35 – $45 per hour depending on experience
– Discretionary annual performance bonus of up to 10%
– 401(k) eligible after meeting hour requirements, with 6% employer match
– Hybrid schedule with flexibility to structure hours around your life
If Full-Time
– $60,000 – $75,000 salary depending on experience
– Medical insurance: 100% company-paid employee coverage (Silver PPO BCBS)
– 401(k) with 6% employer match
– 160 hours of paid time off annually
– Discretionary annual performance bonus of up to 10%
– Hybrid schedule
Both
– Great office space in East Nashville with community perks
– Direct access to the founder – your work has real impact here
– Long-term role with a stable, profitable, growing company
