Overview
Business Analyst Jobs in Hyderabad, Telangana, India at The Hartford India
Title: Business Analyst
Company: The Hartford India
Location: Hyderabad, Telangana, India
Analyst, Senior Business Analysis
Experience: 8-10 years
Job Description: Postsale Billing & Calculations Product Owner / business analyst
Role Summary
The Postsale Billing & Calculations Product Owner / business analyst is responsible for end‑to‑end ownership of Postsale calculation, billing, invoicing, and balancing capabilities .This role serves as the primary liaison between Business, IT, QA, and external stakeholders, ensuring system accuracy, regulatory compliance, operational stability, and successful delivery of enhancements and releases.
The role owns backlog prioritization, testing strategy, month‑end processes, compliance controls, and production issue resolution, with a strong emphasis on automation, system‑driven corrections.
Key Responsibilities
Product Ownership & Backlog Management
- Own and manage the Postsale product backlog .
- Drive backlog grooming, prioritization, and roadmap planning in partnership with Business, Billing, IT, and QA.
- Ensure backlog items are well‑defined with clear scope, acceptance criteria, and traceability.
- Evaluate feasibility and prioritization of enhancements not currently in backlog, including:
- TREO and My Accounts integration
- Life Sciences and Loss Sensitive strategies
- New calculation schedules (e.g., Annual Prefunded Reassessment)
- Program Period‑level invoicing
- WC Loss Sensitive and General Liability initiatives
- Cloud migration–related impacts
Testing Strategy & Release Readiness
- Define and oversee test strategy and test data identification for:
- PBP and Table Maintenance (TM) components
- Non‑PBP/TM modules (LBP, calculations, jobs, month‑end runs)
- End‑to‑end testing
- Coordinate with Business and QA teams on:
- Test account creation (Presale / PC)
- Claims and policy data setup
- UAT planning and validation
- Manage QA region strategy, including refreshes and isolation of testing (QA / QA2).
- Review and approve test plans, rule mining outputs, mockups, and QA documentation.
Month‑End Calculations, Invoicing & Balancing
- Own governance and oversight of month‑end calculation and invoicing batches.
- Coordinate and approve balancing activities, including:
- Out‑of‑balance approvals
- CCPS, NADB, and claims reconciliation
- TPA Payable calculations and invoicing
- Ensure predictive and month‑end reports are reviewed and validated prior to close.
- Partner with Billing, Actuarial, and IT teams to resolve discrepancies and improve runtime efficiency.
- Drive system‑based corrections over manual adjustments whenever feasible.
Operational Support & Incident Management
- Serve as escalation point for complex production issues and long‑running defects.
- Guide resolution strategies for PACER adjustments, imbalances, and calculation discrepancies.
- Ensure effective communication to stakeholders during incidents, including turnaround expectations.
- Reduce ticket volume by addressing knowledge gaps through documentation, KT sessions, and weekly forums.
Compliance, SOX & Regulatory Oversight
- Ensure compliance with Internal SOX controls, external regulatory requirements, and application security standards.
- Oversee:
- CCPS external reconciliation and evidence retention
- User access reviews and PROD access approvals
- Admin and IT screen access controls
- Coordinate responses to state regulatory audits and retro premium calculation reviews.
- Drive automation initiatives (e.g., NCM reconciliation) to strengthen control posture.
Data Integrity & Governance
- Establish guidelines for external balancing and approval of small dollar / small claim differences.
- Protect data dependencies across systems (e.g., NADB impacts on purge strategies).
- Coordinate with IT on cloud migration concerns, risks, and mitigation strategies.
- Ensure accurate data feeds and integrations across PC, CCPS, Claims, PACER, and NADB.
Cross‑Team Collaboration & Communication
- Act as primary point of coordination across:
- Business & Billing teams
- IT & Architecture
- QA & Release Management
- PACER, PDA, and external vendor
Branding & Invoice Modernization
- Partner with PDA and PACER teams on invoice branding initiatives, including:
- Company name updates
- Banner, color, and template changes
- Risk‑specific invoice templates
- Ensure successful rollout and validation of updated invoice templates.
Required Qualifications
- 8+ years of experience in product ownership, business systems analysis, or platform leadership.
- Strong expertise in:
- Billing, invoicing, and financial calculations
- Month‑end close processes
- Loss Sensitive and Life Sciences insurance products
- Hands‑on experience with large‑scale enterprise systems and integrations.
- Deep understanding of SOX, regulatory compliance, and audit readiness.
- Proven ability to manage complex backlogs and competing priorities.
- Strong communication skills with the ability to bridge Business and IT.
Preferred Qualifications
- Experience with cloud migrations and hybrid environments.
- Familiarity with PACER, NADB, CCPS, Claims, and Policy systems.
- Experience driving automation and reducing manual operational effort.
- Background in insurance, billing operations, or financial services platforms.
Key Competencies
- Strategic thinking with strong execution discipline
- Systems and data‑driven problem solving
- Stakeholder management and decision facilitation
- Operational excellence and risk mitigation
