Overview
Branch Operations and Control Division Head Jobs in Makati, National Capital Region, Philippines at Philippine Bank of Communications (PBCOM)
Title: Branch Operations and Control Division Head
Company: Philippine Bank of Communications (PBCOM)
Location: Makati, National Capital Region, Philippines
- Handles the centralized review, monitoring and evaluation of branch transactions and controls.
- Handles the centralized maintenance, review and monitoring of customer information and documentation; on boarding customers in the mobile application and uploading scanned customer documents in Documentum
- Handles queries and issues of branches related to the core banking system and transaction processing.
- Handles user acceptance testing for new products, fixes and enhancements done in the core banking system
- Recommends changes in branch processes to improve servicing to clients and instill the PBCOM PRIDE
CIF Management
- Ensures that maintenance, review and monitoring of submitted documents of branch’s customers are effectively and accurately done.
- Ensures that customers who on-boarded the PBCOMobile are reviewed and noted exceptions are sent to customers for proper action.
- Ensures that documents of customers submitted by branches are uploaded in the document management system
Quality and Control
- Ensures that daily transactions of branches are reviewed, and noted discrepancies/errors are immediately sent to branch concerned for immediate and proper action.
- Ensures that branch’s disposition on KYC and Transaction Alerts comply with MTPP- Alert Management Procedures
- Ensures that branches comply on noted exceptions within prescribed time. Any deviation should have proper approval
Branch Operations Unit
- Ensures that review, checking and monitoring of documents, information, transactions and GL balances are all done and exceptions are properly approved or escalated to the proper approving authorities.
- Monitors that policies & procedures for new processes that will be implemented are prepared and submitted on time
- Conducts UAT in the core banking system for any enhancements and new products that will be implemented
- Explores functionalities of the core banking system to help improve transaction processing and client servicing
- Monitors review of AMLA alerts of branches related to transactions and customers and ensures that exceptions noted are properly relayed to branches for proper action.
QUALIFICATIONS:
- Bachelor's degree in banking and finance or management related courses
- Proven ability to work independently as well as in a collaborative, team-oriented environment
- Strong knowledge of banking operations
- Knowledge of audit and controls
