Overview
Billing Operations Analyst Jobs in Charlotte, NC at Dexian
Title: Billing Operations Analyst
Company: Dexian
Location: Charlotte, NC
Job title: Billing Operations Analyst
Duration: 12 Months (Contract to Potential Hire)
Location: Charlotte, NC 28269
Pay Rate: $32 – $34/hr.
Hybrid: 2 Days remote, 3 days onsite
Job Summary:
The Billing Operations Analyst will primarily perform tasks associated with the billing readiness process.
Individuals will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations, and setting items to ready to bill status for work accomplished by our field offices.
This team will manage the open order daily, meet with assigned markets weekly on Teams, work various invoice uploads inboxes daily.
Key Responsibilities:
- Validate completion of jobs for billing, checking for customer authorization,
- completion/closure of the service order/project, validate correct cost postings and
- correcting as needed and setting jobs to Ready to Bill status for the billing team.
- Communicate with field offices with regard to status and issues with jobs
- Commit to and monitor the Open Order status daily and for month end related activities
- Address corrections and updates as needed
- Assist with customer disputes as needed, providing regular updates to the customer
- Deliver to established performance metrics
- Contribute to the continuous improvement of the billing readiness process
Required Qualifications:
- High School Diploma or GED
- 5+ years of work experience in a business environment
- 1+ years of experience in MS Office Suite
Preferred Qualifications:
- Bachelor’s Degree in Business or other related field required
- Experience in job costing, accounting and customer service
- HVAC Service industry experience
- ServiceMax, Salesforce, and SAP experience
- Demonstrate and build deep process expertise
- Experience in customer service
- Foster a culture of continuous improvement
- Demonstrate financial acumen
About Us:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
