Overview
Bilingual Customer Service Specialist Jobs in Toronto, Canada at EQ Bank
Elevate your career as a Bilingual Customer Service Specialist at Equitable Bank. Provide exceptional support in both English and Mandarin while assisting customers with mortgage inquiries in a hybrid work model.
This role emphasizes strong customer service skills within the finance and mortgage sector. You will leverage your knowledge of mortgage products and legal terminology to offer effective solutions while managing communication effectively across various platforms. Your efforts will directly contribute to customer satisfaction and retention.
Key Responsibilities:
• Deliver outstanding customer service in an inbound context
• Assist customers with mortgage inquiries and product options
• Process changes to mortgage accounts accurately
• Maintain compliance with relevant policies and procedures
• Document inquiries and transactions with precision
Requirements:
• 12 months of front-line customer service experience
• Post-secondary education diploma required
• Knowledge of mortgage lending products and legal terminology
• Proficient in both English and Mandarin
• Strong mathematical and analytical abilities
Utilize your language skills and customer service expertise to support Equitable Bank’s mission in innovative banking.
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Title: Bilingual Customer Service Specialist
Company: EQ Bank
Location: Toronto, Canada
Category:
