Overview

Associate, Operations – Quality Control Jobs in Toronto, Canada at 0000050007 Royal Bank of Canada

Job Description

What is the opportunity? As an Associate, Operations – Quality Control, you will play a crucial role in ensuring the accuracy, completeness, and quality of client onboarding, account maintenance, and servicing processes within Wealth Management Canada Operations. Your attention to detail and analytical skills will be essential in identifying and addressing operational gaps, managing risk, and recommending process improvements. You will develop and apply an in-depth knowledge of regulatory requirements (KYC/AML/QI/FATCA/CRS) to review, verify, and validate client documentation and data.

This will involve conducting thorough reviews of client information, identifying potential discrepancies or areas of non-compliance, and taking corrective action to ensure adherence to regulatory standards. Additionally, you will collaborate with various stakeholders, including operational teams and business partners, to stay informed about changing regulatory requirements and industry best practices, and to implement process enhancements that drive efficiency, effectiveness, and compliance.
What will you do?

  • Perform daily quality control oversight activities to validate client account and documentation process outcomes and resolve any discrepancies.
  • Conduct regular quality control reviews to ensure adherence to regulatory requirements and internal standards, identifying areas for improvement and implementing corrective actions as needed.
  • Collaborate with stakeholders and business partners to identify and prioritize process improvements, providing recommendations and supporting the implementation and testing of changes to enhance the overall quality and efficiency of operations.
  • Maintain department documentation, ensuring procedures, policies, and guidelines are up-to-date and accurate.

    • What do you need to succeed?
    Must-have

  • 4-year degree from an accredited university
  • 1+ years of operations, securities, Wealth Management industry experience
  • 1+ years of experience working with large data sets and complex processes
  • Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
  • Strong attention to detail and risk management mindset.
  • Strong critical thinking skills and ability to propose innovative solutions.

    • Nice-to-have

  • Prior experience/knowledge of KYC/AML/QI/FATCA/CRS documentation processing, policies and regulatory rules, and other regulatory requirements (CIRO, OSFI, IRS, etc.)
  • Reporting and tracking capabilities using tools such as MS Excel (advanced formulas/pivot tables/macros), Power BI, Access.

    • What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business

    • Job Skills
    Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
    Additional Job Details

    Address:

    180 WELLINGTON ST W:

    TORONTO

    City:

    Toronto

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    WEALTH MANAGEMENT

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Final date to receive applications:

    Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
    Our Employment Opportunities
    At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an…

    Title: Associate, Operations – Quality Control

    Company: 0000050007 Royal Bank of Canada

    Location: Toronto, Canada

    Category:

     

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