Overview
Associate Director, Product Manager Jobs in Toronto, Canada at EQ Bank | Equitable Bank
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank, and have been around for more than 50 years. Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives.
Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.
The Work
The Product Manager will lead in the evaluation and execution of transformation initiatives, including new products and product iterations / extensions. The Product Manager will work with the credit, underwriting, technology, compliance, and legal, marketing and distribution teams to identify and execute on transformation initiatives. Specifically, the Product Manager will work with the business to identify and execute on opportunities to enhance the client / advisor / broker experience, improve processes related to credit, fulfillment and servicing including driving efficiency and impacting the overall customer experience to create loyalty and advocacy for EQB.
This individual will work closely with technology teams responsible for developing key systems including Genesis, My Equitable, EQConnect, PPLUS, etc.
The Product Manager will be responsible for leading all initiatives related to discovery including research to requirement definition. The individual will be required to work with cross‑functional teams to ensure that the priorities for the lending business lines are achieved.
Key Outcomes
- Portfolio value including improvements to originations and launching new products to deliver growth
- Sales force effectiveness including growing submitted volumes and total customers for all Lending products
- Broker / advisor / customer experience including CSAT and NPS
- Broker and customer growth and loyalty cycle times
- Reduction in Cost per loan
- Continuous improvement to the Growth Businesses products and related digital assets used within the business
Core parts of your role
- Assist in the development and execution of product strategies, working with senior managers to implement initiatives that support business growth and profitability.
- Collaborate with internal teams (e.g., Risk, Finance, Operations) to manage and optimize the product offering.
- Support the development of business cases for new initiatives, contributing ideas that align with business objectives and customer needs.
- Manage product lifecycle and help ensure smooth implementation of new programs and enhancements.
- Contribute to the creation and execution of strategic roadmaps for the product, including financial and customer experience justifications.
- Monitor competitive trends and industry developments to keep the product offering relevant and competitive.
- Work with technology teams to translate customer needs and product objectives into actionable backlog items.
- Assist in managing vendor relationships, ensuring alignment with product goals and service level expectations.
- Help communicate product updates and deliverables to key stakeholders, ensuring alignment on goals and timelines.
- Assist in facilitating cross‑functional collaboration to resolve issues and remove blockers for the product development team.
- Support the identification and management of operational and training activities to ensure smooth product implementation.
- Contribute to the ongoing refinement of processes and practices to improve efficiency and delivery of product initiatives.
- Lead discovery, business casing, and execution in order to bring the products to market in…
Title: Associate Director, Product Manager
Company: EQ Bank | Equitable Bank
Location: Toronto, Canada
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